Download and Installation Instructions

The Call Reporting application is composed of two components: The Call Collector and Reports applications.

The Call Collector stays connected to the TalkSwitch system to poll the call logging data. The Reports component is the application that will be used to generate reports using the data collected from the Call Collector component.

The Call Reporting application can be installed on any computer as long as the TalkSwitch system can be reached. If purchasing the Premium version of the Call Reporting application and using the application at multiple geographic locations, you will want to install the Call Collector component on a PC in each location so that proper metering and local currency can be used for accurate reporting purposes.

Step 1: Ensure that your PC meets the minimum system requirements.

Step 2: Ensure your TalkSwitch VS, CVA or CA system is running release 4.10 or later software.

To confirm which models are in your TalkSwitch system click here

If you are using a TalkSwitch 48-NLS or TalkSwitch 24 model, DO NOT install this software as it is not compatible with those models.

Step 3: Download the Call Reporting Application.

Step 4: Run the Call Reporting installer. Follow the instructions displayed at each step.

Note: To install TalkSwitch Call Reporting on Windows Vista, UAC (User Account Control) must be turned off prior to installation.

To turn off UAC, go to the Start menu>Control Panel>User Accounts then go to "Turn User Account Control on or off". Uncheck the box "Use User Account Control (UAC)" and then OK. Re-boot your computer if required.

Step 5: For any PCs in the office that Reports will be run on, check only Reports to be installed. For the PC (or server) that will run the Call Collector, check both boxes for installation.

Step 6: Click Next to continue with the software install. When completed, click Finish.

Important! Download and use the Call Reporting Start Guide.

System requirements

PC compatible computer
Fully updated version of Windows XP, Windows Vista (32-bit) or Windows 2000. Windows XP recommended.
Windows Vista: 1 GB RAM; Windows XP: 512 MB RAM
100MB Hard Disk Space
1024x768 Screen Resolution

Requires TalkSwitch VS, CVA or CA unit(s) running Release 4.10 or later firmware.

Updating TalkSwitch units running version 3.24 or earlier firmware

Updating your phone system to Release 6 firmware requires that your system is already running Release 3.24.29 firmware (originally included in 3.24.033 software) or later. If your system is running an earlier version of software than 3.24.033, click here to download 3.24.033 software (if needed), then use the software to update the TalkSwitch firmware to 3.24.29.

Once your TalkSwitch system is running 3.24.29 firmware (or higher), you can then download and install the latest software using this link.

TalkSwitch 48-NLS and TalkSwitch 24 incompatibility

If you have TalkSwitch 48-NLS or TalkSwitch 24 units DO NOT use this software. The application of this update to TalkSwitch 48-NLS or TalkSwitch 24 units invalidates any warranty and may result in unrecoverable phone system impairment.

The recommended software and firmware for TalkSwitch 48-NLS and TalkSwitch 24 units is available at this link.