Configuring Holiday Mode
Configure Holiday Mode:
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Select the Scheduling page in the TalkSwitch configuration software.
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Select the Enable holiday mode checkbox to enable Holiday mode. The
window enables the Settings button.
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Click Settings. The Holiday Settings window appears. The calendar
shows the current date in green.
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Select your country in the Populate calendar with holidays observed in the list, and then
click Populate. The calendar will show your country's statutory holidays in grey.
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Using the calendar, select the month and then click the date of the holiday. The date is
added to the Selected Dates area, and the calendar will show the date in blue. Click
the date again to remove it.
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Repeat Step 6 until all required holidays have been added.
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Select the mode in the Use the following call cascade settings for Holiday Mode. Choices
are Mode 1 and Mode 2. This setting determines whether extensions will use their Mode 1
or Mode 2 call cascades during Holiday Mode.
Configure Holiday Mode call handling settings:
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Select either the Telephone Lines or
VoIP Numbers page in the TalkSwitch
configuration software, depending upon your line type.
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Select the Holiday Mode (or similar label) tab under the
Call Handling section of the page.
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Select the call handling action. Choices are:
- go to auto attendant -- Plays the selected auto attendant.
- go to voicemail -- Accesses the selected voice mailbox.
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If you selected go to auto attendant, select the auto attendant you wish to play in
Holiday mode. You can assign the same auto attendant to multiple telephone lines.
Alternatively, if different organizations share the TalkSwitch system, a different auto
attendant can be assigned to each telephone line.
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If you selected go to voicemail, select the voice mailbox. You can select a local
extension mailbox, remote extension mailbox, or general voice mailbox.
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Select when the system will perform call handling. Choices are:
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immediately -- The system will immediately perform call handling without using the ring sequence.
Selecting immediately will disable the Edit button and other ring sequence controls.
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after 1 ring to after 9 rings -- The system will follow the ring sequence first, and
then perform call handling if no one answers.
Information concerning setting up Auto Attendants or General Voice Mailboxes can be found in the
TalkSwitch User Guide. The TalkSwitch User Guide can be found online
here.