Telephone Lines

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What is rollover?

Rollover (Hunt) is a phone company feature that allows calls to be forwarded to another line if the first line is busy. Most businesses with two or more lines subscribe to the rollover service so that only one phone number needs to be published for customers. You should configure all TalkSwitch lines that are part of the rollover group to answer in the same fashion. This feature is located in the Lines and Greetings -> Telephone Lines -> Telephone Company Services section.




What are line hunt groups?

A line hunt group is a feature that allows you to access an available phone line by dialing 9, or 81–88, rather than checking each line one at a time. By default, TalkSwitch is configured to hunt group 9 so that it will check each line starting at Line 4, through to Line 1. You have the ability to modify this or any other hunt group. Lines are hunted in the order they are listed in the TalkSwitch management software, under Lines and Greetings -> Line Hunt Groups.




Both my line lights flash simultaneously during incoming calls yet I only have one line.

This will occur if phone lines are not wired correctly. We suggest using single-line phone cable (two-wire cable) to connect TalkSwitch to your lines. Connect the single-line phone cord between the unit and the phone jack and see if the problem persists. To check if a cord is single-line or two-line cord, look at a jack on either end of the cord. If there are two gold pins, then it is a single-line cord. If there are four gold pins, then it is a two-line cord.




Calls are not being answered according to my configuration.

Ensure the correct phone line is plugged into the line port on your TalkSwitch unit that you have set a particular configuration for.

Phone the number that you want associated with that configuration and watch the line lights on the TalkSwitch unit to confirm which port the line is plugged into.