TS-850i
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How many handsets can I use with each base?
For optimal performance, we recommend 3 handsets per base.
My handsets read: "Searching for Gateway". What do I do?
If this happens intermittently, the handset is just searching for a DECT
channel. If the message is always present, the handset is out of range from
the base or there is a registration problem.
It takes approximately 2 minutes to register handsets to the base after the
base has been powered up or reset. A base will only allow handsets to register
for 5 minutes. In order to re-synchronize a phone to the base, you must press
the reset button on the back of the base, and then, on the handset, select
System settings -> Handset settings -> Deregister handset. This will
automatically deregister the handset from its base and resynchronize it to
the base you have just reset.
What do I do if my handset registration failed?
Verify handset is in range of the base:
- Move the handset closer to the base, place it in the
charger, and reset the base.
- If it still won't register, press the reset button on the
back of the base, and then, from the handset, select System
settings -> Handset settings -> Deregister handset. Place
the handset in the cradle to restart the registration process.
How do I install multiple bases and handsets?
One at a time. Configure the first base and its phones as shown in
the User Guide. Wait 5 minutes to allow the handsets to register to
the correct base station and end the registration period for that
base. Repeat the process for additional bases.
What is the Reject softkey and what does it do?
Reject sends a ringing call to a call cascade option. If the extension is
configured as IP extension, the call will follow the
Busy call cascade.
If your phone is connected to the TalkSwitch phone system as an analog
extension, a rejected call will follow the
No Answer call cascade.
How many handsets can participate in a conference call?
Up to two TS-850i handsets on a single 850i base can conference with an external party.
What are the Info Services and Call services options?
These are placeholders for future features.
The I-net indicator on my base is not lit or "Connecting. Please
wait" does not disappear after pressing the Volume Up key.
Verify the following:
- Check that the Ethernet cable between the WAN port on the base and the LAN port on your switch or router is properly connected.
- Verify the base can retrieve an IP address. In Settings -> Network settings-> IP Mode, check that the IP mode corresponds to the IP mode of your router or Internet connection.
I tried to perform a firmware update and it failed.
- It's possible your router is blocking the ports required to communicate with the TS-850i update server on the Internet.
- Ensure you have Internet access from the TS-850i base. The I-NET indicator should be lit.
If you have Internet connectivity, you will need to configure your router to place the IP address of the TS-850i into the DMZ. If you require assistance, please contact TalkSwitch support.