Remote Extensions
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Remote extensions cannot hear the caller, or the
volume is too low.
If you are forwarding calls to a remote extension over a
second line, there will be some volume loss created by bridging
two lines together. Ensure that you have calibrated your phone
lines, under
Troubleshooting -> Telephone Lines -> Audio.
If the line levels are still too low, you may need to have the
phone company 3-Way Calling service added to your line(s) and
use Same Line Connect to forward the calls.
Callers to remote extensions end up in cell phone
voicemail, not TalkSwitch voicemail.
If you are on a cell phone call and it has voicemail, calls will automatically
go to the cell phone voicemail. If you do not want callers to leave voicemail
at your cell phone, you can enable the
play accept/reject option on your
remote extension. This will prompt you that you have a forwarded call and
you can accept or reject the call. If no selection is made, then the call
will follow the reject call cascade sequence.
To enable
play accept/reject on your remote extension:
- Open the TalkSwitch management software, select Extensions
and Voicemail -> Remote Extensions.
- Under Call Handling, click on the Answered tab. The options for
Answered appear.
- Change the configuration from stay connected to play accept/reject
prompt or play caller's name first.
- Configure the cascade sequence if a call is rejected from this ext.
to go to the voice mailbox of your choice.
How do I use Same Line Connect with my remote extensions?
You must first have the 3-Way Calling service from your phone company on all lines involved.
- Open the TalkSwitch management software, select Lines and Greetings -> Telephone
Lines. The Telephone Lines section appears.
- Under Telephone Company Services, check the 3-Way Calling box for each line.
- Select Extensions and Voicemail -> Remote Extensions. The Remote Extensions section appears.
- Select the Remote Extensions that will use this feature and check the Use Same Line Connect box.