Remote Extensions

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How do I pick up a call that is ringing at another extension?

This is a TalkSwitch feature called Call Pickup and there are
two ways to do it.

1. To get the most recent ringing telephone line, press *9.
   
   
2. To connect to a specific ringing extension, press *7, then enter the extension number.

I can't place a call on hold, or the call I place on hold gets disconnected, when I press the Flash or Link button.

This may be a problem with the flash length. To resolve this problem, adjust the accepted flash length to work with all phones in your location.

1. Open the TalkSwitch management software, select Troubleshooting -> Extensions -> Regular Analog Extensions. The Regular Analog Extensions section appears.
   
   
2. Under Flash/Recall Key Operation, (the default minimum is 400ms and the maximum is 800ms), increase the Maximum length by 50ms if calls placed on hold get disconnected. Decrease the Minimum length by 50ms if calls cannot be placed on hold.
   
   
3. Try the above settings and adjust as required. You may also need to adjust the setting on all your phones.

There is no dial tone when I go off hook.

Complete silence at a local extension may result from a faulty line cord.

1. Find an existing extension that is operational and swap the phone (cord included) with the bad extension.
   
   
2. If the swapped extension works, then plug the original phone back in using a new line cord.
   
   
3. If this works, then simply replace the original line cord, as the wires may be reversed or damaged.
   
   
4. If the problem still persists with a new extension and line cord, reboot TalkSwitch and test again.
   
   
5. If the problem still persists, please contact Technical Support for further assistance.

How do I set the time on my phone?

During a power outage, or during initial set up, the phone may not have the time set on the screen. To set the correct time, confirm that the TalkSwitch system has the correct time configured in the configuration software. Next, call the extension without the time from another extension. Let the phone ring twice until you see the extension number appear on the screen.