IP phones
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Why does my phone screen display a "Web Recovery at x.x.x.x" error?
The phone firmware could be corrupted, or it cannot be loaded.
Click here
for instructions on updating the firmware.
Why is my phone screen displaying "No Service"?
The phone is not correctly registered with the TalkSwitch system.
This commonly occurs with external IP extensions if the correct ports
are not open in the firewall. Go to the
IP Configuration section in
the TalkSwitch management software and run the
Check Firewall test.
If errors occur, ensure they are resolved.
Ensure the phone has the correct public IP address for the TalkSwitch
system. If using a FQDN, try inputting the TalkSwitch unit’s current
public IP address.
Why does my phone screen display "Page Load Error".
The HTTP port is not correctly mapped, or is being blocked at the
TalkSwitch location. Go to the
IP Configuration section of the
TalkSwitch management software and run the
Check Firewall test. If
errors occur, ensure they are resolved. If the problem persists, go
to
Troubleshooting -> Extensions -> IP Extensions and try changing
the HTTP port to another value. The default is 8484.
The phone displays the date and time as "Jan 1, 2001" when connected on my LAN.
The phone could not find the TalkSwitch on the network. This may occur
if a switch or router is blocking multi-cast packets. Try connecting the
phones to the same switch as the TalkSwitch system, or go into the phones
on-screen menu, select
Options — Network Settings -> TFTP Server — Primary
TFTP and enter the private IP address of your TalkSwitch unit. Save and
reboot your phone for the changes to take effect.
The light green L1 or L2 keys on a 9133i or 480i phone do not correctly
indicate the correct lines.
The L keys on the bottom of the 480i, and in the middle of the 9133i phone
are not line appearance keys. They allow management of multiple calls. The
7 keys on the right hand side of the 9133i can display line status
information, and the soft keys on the screen of the 480i can be set
to display line status.