Hosted PBX vs TalkSwitch for Small Business

Category: Reseller Features
Posted by: Kim Dixon on Tuesday, May 25, 2010
Comments: 0


 

Five Hot New Free On-Hold Tunes

Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, May 25, 2010
Comments: 0


 

5% off everything TalkSwitch

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, May 24, 2010
Comments: 0


 

Cash in with TalkSwitch

Category: The TalkSwitch Community
Posted by: Kim Dixon on Tuesday, May 18, 2010
Comments: 0


 

Avaloch Insurance Services wins big using babyTEL VoIP and Talkswitch

Challenge:
Avaloch Insurance Services, based in Richmond Hill, ON, Canada, is a full-service commercial insurance brokerage. From fleet policies to liability to “slip and fall”, they do it all. But Avaloch needed a phone system that would allow growth and flexibility. Avaloch president Chris Holman didn’t want a full-time receptionist when he started the company in 2008, but wanted to be available to callers.

Solution:
Holman talked to TalkSwitch reseller Ken McPherson, owner of kmTelecom. McPherson told him about TalkSwitch phone systems, with auto-attendants, ring groups, remote extensions, call cascade, voicemail to e-mail and more. McPherson also advised him that VoIP would be the way of the future. Holman selected  a VoIP-enabled Talkswitch 488vs system with TS-600 phones.

Less than six months later, he hired a new sales rep who could work from home with an IP phone and the system’s VoIP trunks. Now, two years later, Holman is moving his office. His phone company told him that since he was moving outside of their central office range for his phone number, he would have to change it. In a service industry like insurance, that can cost you customers. Holman called kmTelecom. McPherson advised him to sign up for babyTEL VoIP service, using the available VoIP capacity on his TalkSwitch system and porting his existing phone number so he could keep it.

“I told him that he was talking to me on babyTEL’s service,” McPherson says. “Their services work great with TalkSwitch phone systems. I set up a two-month demo for free and programmed his phone system to use VoIP for his long-distance calls, saving him money.”

Results:
Avaloch now has a full prepaid, non-contracted yearly service from babyTEL. Because Holman prepaid, he got a third free month and the set-up fees were waived by babyTEL as part of a Talkswitch/babyTEL promotion

Holman's total savings will be:
He won’t need the phone company to move the lines: $ 234.00
Free services and promotional savings from babyTEL: $ 309.00 
$ 534.00 in savings by the time he moves
Plus, he’ll realize other savings throughout the year on long distance, and he’s not saddled with a contract.

“Trust is a big part of every relationship. Without trust, you don’t have a viable relationship. This is the foundation of all of our dealings at kmTelecom,” says McPherson. “I like it when a customers call us for advice, even when it’s not related to our sales. It shows value and commitment on both sides.”

“Ken McPherson has been absolutely fantastic to work with!” Holman says. “Our phone system has been designed to grow with us. Ken is very customer-focused and his strong commitment to his clients is exemplary. We couldn’t be more satisfied.”

About babyTEL Inc.
babyTEL is a leading provider of quality VoIP telephony services, which leverage subscribers’ high-speed Internet connections. babyTEL, headquartered in Montreal, is a leading-edge developer of VoIP and unified communications solutions, with many years’ experience providing carrier-class products and managed services globally to large enterprises and service providers.

Contact Information:
Avaloch Insurance Services
75 West Beaver Creek Rd. Unit #5
Richmond Hill, ON L4B 1K6
(905) 763-8885 or (416) 848-1832
Chris Holman
christopher.holman@avaloch.com
http://www.avaloch.com

kmTelecom
301-2350 Finch Ave W
Toronto, ON M9M 2C7
(416) 848-7689
Ken McPherson
info@kmtelecom.ca
http://www.kmtelecom.ca

babyTEL
1425 René-Lévesque O.
Suite 700
Montreal, QC Canada H3G 1T7
(514) 201-6515
Nicolas Rossignol, Vice President  Ventes/Sales, babyTEL
NRossignol@babytel.net
http://www.babytel.net



Category: Reseller Features
Posted by: Kim Dixon on Thursday, May 13, 2010
Comments: 0


 

Two Months Free VoIP with Titan

TalkSwitch-approved VoIP partner Titan Communications is offering two months of free SIP Plus Digital service to all TalkSwitch owners.

Titan’s SIP Plus digital phone line (or SIP Trunk) includes:
• Unlimited local calling
• Unlimited long distance*
• Caller ID
• Directory listing
• 911 service
• Local phone number
• SIP Voicemail
• Call forward on busy
• Self-serve portal

And you can add features like:
• Virtual numbers
• Virtual local calling areas
• Unlimited phone numbers (DID)

Call Titan at 1.877.61TITAN to sign up, or sign up online >>

No obligations, no catch, just two months of free two-line service. You just need a VoIP-enabled TalkSwitch. Learn more about TalkSwitch VoIP-enabled IP PBX phone systems >>

Need more TalkSwitch info? Call 1-888-332-9322 x301 or email sales@talkswitch.com.

Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, April 08, 2010
Comments: 0


 

Value-packed IP PBX phone systems. 20% off. 200% more warranty.

TalkSwitch phone systems, phones and software applications are built exclusively for small business. They come loaded with all the features small businesses need to sound big, control costs and stay connected anywhere.

 - Automatically answer all calls professionally, 24 hours a day, and let callers make selections to reach employees or departments

 - Play music on hold or your own advertising while callers wait

 - Get voicemail in your e-mail inbox

 - Integrate cell phones, home phones and phones in other locations, so that callers dial one number and connect with any employee, anywhere

 - Seamlessly connect multiple locations, around the block or across the country

 - Line callers up in department-specific hold queues that agents can answer first-come, first-served as they become available

And much, much more. Plus, while supplies last, you get 20% off and 200% more warranty on select ‘As New” systems.

For more info, call toll-free 1-888-332-9322 x301 or email sales@talkswitch.com.  

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, March 01, 2010
Comments: 0


 

3 days left - 5% off everything TalkSwitch

Get an instant rebate of 5 percent of your order* when you
buy directly from TalkSwitch. Or buy from any authorized
TalkSwitch reseller, mail in our rebate form with your invoice
and we'll send you a check. But hurry: we can only give you
5 until the end of the month.

Contact your local reseller. Call toll-free at 1.888.332.9322 x301, or visit the
TalkSwitch online store and use promo code 5offAll.

*Not available on 'As New' products.

Offer available in the US and Canada only. See rebate form for full terms and
conditions.



Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, February 25, 2010
Comments: 0


 

TalkSwitch & Fritz Chin Photography

Arnold Chin of Fritz Chin Photography wins the TalkSwitch reviews contest (one 244vs + two 350i phones). Congratulations Arnold and team.

Fritz Chin is a true small business success story. Founded by Fritz and Liza Chin in the 60s, this family business has thrived, been passed along to the next generation and was on San Joaquin’s Best of 2009 list published by The Record.

Fritz Chin Photography offers a wide range of products and services packed with skill, creativity and outstanding service. Visit Fritz Chin to view the galleries and the kudos from happy customers.

Click here to read TalkSwitch reviews.

Category: The TalkSwitch Community
Posted by: Kim Dixon on Tuesday, February 09, 2010
Comments: 0


 

Get 2 months free VoIP service

Calling all TalkSwitch phone system owners, babyTel is offering you 2 free months of VoIP service. Yes. Free. Two whole months of unlimited local and long distance calling within the US and Canada. All you need is a VoIP-enabled TalkSwitch system and the promo code to get signed up and start saving today.

To obtain the promo code, email babyTel at sales@babytel.net, subject line:TalkSwitch promotion code.

For more information about TalkSwitch VoIP systems or how to upgrade an existing system to VoIP, call 1-888-332-9322 x301 or email sales@talkswitch.com.

Offer valid in US and Can only.


Category: TalkSwitch News
Posted by: Kim Dixon on Friday, February 05, 2010
Comments: 0


 

Save Big in 2010

"As New" systems further reduced
The TalkSwitch "As New" program has been highly successful with resellers and end-users. We are now out of stock on 24Xvs and 84Xvs series systems and the 288vs. They will return later this year. To kick of 2010 with even more savings, we are increasing the discount from 15% on the remaining systems to 20% off the MSRP of the corresponding new systems. Systems currently available are the 280vs, 284vs, 480vs, 484vs and 488vs. Supplies are limited. Call now to get yours. 1-888-332-9322 x301 or email sales@talkswitch.com.  

Don't miss the free phones and a great office starter bundle
We're always looking for ways to reach customers in every small business budget category. Don't miss the latest promo that gives you two free TS-200 phones with any new 280vs, 284vs or 288vs system. This offer does not apply to "As New" systems.

Plus, "Get Five for the Price of Four" promotion on TS-80 and TS-200 phones is also a great deal. Don’t miss out.

Customer Reviews now live on the TalkSwitch website
Customers love to read what other customers think when deciding what to buy. TalkSwitch has added a customer review capability to the product pages of our website. Read and create reviews here.

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, January 15, 2010
Comments: 0


 

TalkSwitch Wins Business Solutions Magazine Best Channel Vendor 2010 Award

 

We're extremely proud to receive this honor for the second year running, and send a big thank you to all of our channel partners who voted and support us every day. TalkSwitch will be recognized and featured in the January 2010 issue of Business Solutions Magazine and on the BSMInfo.com Best Channel Vendors Feature Page.

Business Solutions magazine partnered with Penn State University to conduct the survey of its subscribers. 1,274 Value-Added Resellers (VARs) and Independent Software Vendors (ISVs) participated, casting a total of 12,073 votes across seven categories, making it one of the largest surveys of its kind. VARs and ISVs were asked to rate their vendor partners on service and support, channel friendliness, channel program, product features, product reliability, product innovation and adequate VAR margins. TalkSwitch received an overall score of 4.68 out of 5 in the VoIP Technology category.

We look forward to 2010 and are thankful and inspired by our partner and customer support.

Happy New Year!

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, December 30, 2009
Comments: 0


 

Festive New IP Phones for Small Business

The TalkSwitch TS-350i and TS-550i phones are the perfect addition to any TalkSwitch phone system. They look great and perform even better. They’re loaded with blinking lights on programmable keys for optimum call management. More importantly, the features are turbo-charged to provide maximum efficiency. One-touch tranfers and total visibility of lines and extensions are lighting up desktops everywhere.

The TS-350i at US$174 is the ideal IP phone for general users, delivering six programmable multicolored LED appearance keys, superior audio quality speakerphone, dedicated headset support and much more. The TS-550i is really shining , with 22 progammable, multi-colored LED appearance keys and expansion power up to 46. This is the ideal receptionist phone. Beyond that, its speakerphone quality rivals any pricey conference phone. At US$264, it’s as professional and value-packed a phone as you’ll find anywhere.

Take a look, and power up your business communications for 2010.

For more information call 1-888-332-9322 x301, or email sales@talkswitch.com.

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, December 11, 2009
Comments: 0


 

TalkSwitch Black Friday Special

Black Friday special. Buy any TalkSwitch phone system and get a free TS-200 business phone valued at US$119. Don't miss out. Contact your local reseller, call us at 1-888-332-9322 x301 or email sales@talkswitch.com for more info. Offer valid in the US & Canada, November 27th, 2009.

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, November 25, 2009
Comments: 0


 

Eric Miller of Aurora Photos Wins Jabra Headset

Congratulations to Eric – winner of the TalkSwitch contest and a brand new Jabra headset (MSRP$249).

Through its imagery, service and technology, Aurora Photos provides creative and editorial photography. Exotic, visually dynamic, and diverse describe Aurora Photos' photographic archive. The collection grows and diversifies on a weekly basis with a wide variety of material, the emphasis always being on quality imagery.

Specializing in outdoor adventure, lifestyle & sports, travel, cultures and journalism, Aurora Photos maintains a wide selection of images for any client seeking superior rights-managed imagery. Aurora's Outdoor Collection is the world's premier source for the widest range of, and highest quality, outdoor and adventure imagery.

Aurora’s clients range from magazines such as National Geographic, TIME, Newsweek, Fortune, Smithsonian GEO, Stern and many others comparable publications worldwide, to corporate clients like Apple Computer, LL Bean, Volkswagen and more.

Category: The TalkSwitch Community
Posted by: Kim Dixon on Friday, November 20, 2009
Comments: 0


 

Hear The Difference: New IP Phones, New Sound from TalkSwitch

Two new IP phones and an innovative Line Optimizer deliver superb audio performance to your small business. Now you’ll hear a whole new TalkSwitch.

INTRODUCING THE TALKSWITCH TS-350i AND TS-550i
These powerful new IP phones will take your small business to the next level. Both have excellent sound and amazing speakerphones with crisp, loud and clean audio and big, bright multicolor LED buttons you can configure for line/extension appearance or feature keys.

The TS-350i is a powerful business workhorse that fits a wide range of users. Priced for the mid-range at MSRP US$174, it punches above its weight class with rich features and excellent sound. With six programmable appearance keys.

The TS-550i is a premium phone for power users and receptionists, with advanced expansion and connection options that are unique in the TalkSwitch line. With a whopping 22 programmable appearance keys. Also available is the TS-50e expansion unit (MSRP $99), which adds 12 buttons. Add up to two for a total of 46 keys. MSRP US$264.

TALKSWITCH MANAGEMENT SOFTWARE 6.12 NOW AVAILABLE
Supporting the new phones with easy auto-provisioning, software 6.12 is now available as well. But it's not just the phones. Release 6.12 includes automatic VoIP service provider configuration, and a newly engineered line optimization tool that precisely matches the phone system to the telephone lines for the best audio quality.

You must upgrade to 6.12 to use the new telephones, and we recommend the upgrade for all users.

Click here to download 6.12.

Questions? Call us toll-free 1.888.332.9322 x 301 or email sales@talkswitch.com for more information.

Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, November 17, 2009
Comments: 0


 

Cavu Networks, TalkSwitch and H1N1

It was a pleasure to receive an email from our reseller partner, Cavu Networks, with a link to a TalkSwitch success story. It always feels good to know that your product's features and performance have a positive impact on the businesses you serve. 

Click here to read how Cavu and TalkSwitch plus VoIP helped a pediatrics clinic effectively manage the high-demand for H1N1 and seasonal flu vaccines.

Be well!

Category: Reseller Features
Posted by: Kim Dixon on Monday, November 16, 2009
Comments: 0


 

VoIP – revisited

The telecom industry has been talking VoIP for years, but to many small business owners VoIP is new and unfamiliar. At best, the most common association with VoIP is cheap long distance, and this becomes irrelevant if your primary business is local, or your long distance rates are already spectacularly low. Is there more to it? You bet.

VoIP systems offer some real advantages around productivity and professional image. The integration of teleworkers can be cranked up a notch. Using external IP extensions allows employees to be fully integrated with the main office when they’re at home. It’s not your garden variety call-forwarding. It’s as if they were in the next room, offering 3-digit extension dialing and seamless connectivity. Plus, you can take that IP phone anywhere and plug it into a network to achieve the same result. Additionally, the ability to get virtual numbers offers you the appearance of a local presence anywhere in the country.

VoIP offers flexibility, freedom and opportunity. Take a second look. It may be just what you need to tune up your communications, work efficiently and sound professional.

Category: Tips and Tricks
Posted by: Kim Dixon on Friday, November 06, 2009
Comments: 0


 

Win a Jabra GN 9330 headset valued at $249 for your TalkSwitch phone system!

Just tell us three reasons why you chose TalkSwitch and you’ll be entered to win.

The GN 9330 headset features high-definition, wideband audio that ensures you hear – and are heard – with superb clarity. Noise-cancelling microphone technology ensures your voice is always transmitted clearly, no matter where you are in the office. With hands-free convenience, all-day comfort, and superb sound clarity, the Jabra GN 9330 is a winner.

Enter now. Contest closes November 15th, 2009.



Category: The TalkSwitch Community
Posted by: Kim Dixon on Thursday, October 29, 2009
Comments: 0


 

Save $400+ with VoIP Service Specials

 

TalkSwitch owners can take advantage of outstanding VoIP service specials available from two of our certified VoIP service providers. There’s never been a better time to benefit from the features and cost-savings VoIP has to offer. Great providers and great savings mean you win big.

babyTEL is an established company with a 15-year track record of developing innovative and successful new telecom products and services. For more information about what babyTEL VoIP can do for your business, visit babytel. For more information about the babyTel offer, click here>>

Titan Communications is a leading provider of digital telephone service and advanced communications designed for small business. Titan’s suite of services includes Digital Phone Lines (SIP Trunking), On-Demand PBX and Virtual Office. For more information about Titan Communications, visit Titan. For more information about the Titan offer, click here>>

If you’re looking to upgrade your existing TalkSwitch system to VoIP, or getting started with a new VoIP-enabled TalkSwitch system, check out our recession buster deals running until the end of October.

Questions? Call us at 1-888-332-9322 or email sales@talkswitch.com.



Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, October 27, 2009
Comments: 0


 

RECESSION BUSTERS - 3 BIG deals

Take a price break from TalkSwitch until the end of the month with three great deals. And for the first time ever, you can combine them for triple the savings.

Give Me 5: 5% off everything TalkSwitch
Get a mail-in rebate of 5% of the purchase price of anything TalkSwitch you buy before 5:30 eastern October 30th. Just send us your invoice along with a completed rebate form.

TalkSwitch “As New”: Same great systems, amazing prices
The TalkSwitch "As New" program is a great way to get the power TalkSwitch at an extra-special price – and with added free warranty coverage. TalkSwitch “As New” systems are 15% off the standard retail price of new systems, and they come with free 2-year extended warranties. Quantities are limited!

Save $100 on 400vs-series systems
Get a $100 mail-in manufacturer’s rebate when you buy any TalkSwitch 400vs-series system (480vs, 484vs or 488vs, whether new or “As New”). Just send us your invoice along with a completed rebate form.

Buy from your Authorized TalkSwitch Reseller, call us at 1.888.332.9322 x301 or email sales@talkswitch.com for more information.

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, October 23, 2009
Comments: 0


 

TalkSwitch "As New" Value Packed for Small Business

With TalkSwitch "As New" products, you get the same great phone systems, guaranteed. Save 15% off phone systems and get a free 2-year extended warranty giving you a total of three years worry-free coverage.

An added bonus is that you may combine existing promotions with your TalkSwitch ‘As New” product. So, until October 30th, 2009 not only can you save 15% on 400 series ‘As New” systems but you also qualify for an additional $100 manufacturer’s rebate. That’s colossal savings.

TalkSwitch 480vs “As New” - US$1170 after rebate
TalkSwitch 484vs “As New” - US$1425 after rebate
TalkSwitch 488vs “As New” - US$1510 after rebate

Don’t miss out. Contact your local reseller, call us at 1.888.332.9322 x301, or email sales@talkswitch.com for more information.


Category: Tips and Tricks
Posted by: Kim Dixon on Wednesday, October 21, 2009
Comments: 0


 

Dakota Retail Technologies Wins TalkSwitch Phone System

We’re pleased to announce that Dakota Retail Technologies is the winner of a TalkSwitch 244vs phone system and two TS-9133i phones (MSRP$1353). Kory Lindersmith of DRT participated in Business Solutions Best Channel Vendors survey and won our draw for the free system. Congratulations Kory and team!

Dakota Retail Technologies specializes in delivering software and technology solutions to the restaurant and retail industries. At Dakota, it’s all about the customer. The company provides full service and support that keeps its customers’ businesses running smoothly with all the latest and greatest products and services.

For more information call 1-866-841-3855 or click here to see what they have to offer, and who they’re serving up success for.

Category: Reseller Features
Posted by: Kim Dixon on Monday, October 19, 2009
Comments: 0


 

Save 15% with the TalkSwitch "As New" program

It's a great way to get the power of a TalkSwitch phone system at an extra-special price – and with added free warranty coverage. TalkSwitch "As New" systems are indistinguishable from new units in every way. Each "As New" system has passed our rigorous manufacturer's testing to ensure it meets the same precise performance criteria as a brand-new system.

We're so confident of the quality of our "As New" systems that we guarantee them for an extra two years, completely free. All TalkSwitch systems come with a one-year warranty. "As New" systems get an extra two years for free, for a total of three years of worry-free TalkSwitch ownership. It's an added value of $175 to $250.

Buy now and save! TalkSwitch "As New" systems are available in limited quantities only. At 15 percent off the standard retail price of a new system, these units will disappear fast.

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, October 16, 2009
Comments: 0


 

Small Business Guts and Glory

A recent blog post on Forbes.com said, “Recoveries from American recessions are typically led by small businesses.” But the author doesn’t believe small businesses are coming out of hibernation this time around, which is what they need to do. On the other hand, on September 17th, Small Business Administration Director Karen Mills addressed the National Hispanic Chamber of Commerce meeting in Denver. She said that despite the current climate, the Recovery Act that President Obama signed back in February is working.

So who’s right? We’re staying positive. Why? Because we’ve been working with small businesses since 1990 and we speak to them every day. In September, our phones were really ringing. Small business owners are busy optimizing their balance sheets and upgrading their business infrastructures to be more cost-effective and competitive. Those we interact with are forging ahead. This is good news and not a surprise. When the going gets tough, the small business owners sharpen their pencils, focus on cost and get creative with customer service.

We sell phone systems, and common questions include:

Do we have too many or too few phone lines? We don’t want customers getting a busy signal, but we don’t want to pay for more lines than we need.

Do you have features that allow customers to choose their call routing and get to the right place faster?

Do you offer music on hold or the ability to record on-hold messages that sound professional and allow us to market to customers who are on hold?

Can your system integrate our cell phones so we can be reached anywhere? And can we set up extensions for employees who telework so they can be as efficient and professional working from home as they are in the office?

Should we be using VoIP? We want to save as much on telecom services as possible without sacrificing the customer experience.

Our small business callers range from those with minimal telecom knowledge to those with strong IP networking experience. All in all, small business owners are a can-do group. They’re entrepreneurs. They’re independent thinkers. They’re business builders, relationship builders and risk takers.

They’re our lifeblood and we’re standing by their determination, spirit and resilience. Whether you’re a serial, accidental or necessity entrepreneur, we’re here for you. From a one-person operation to a multi-branch or multi-franchise set-up, our phone systems help your business sound big, save money and stay connected any way you want to.



Category: Industry Watch
Posted by: Kim Dixon on Friday, October 02, 2009
Comments: 0


 

Save up to $400 - VoIP with babyTEL and TalkSwitch

Enjoy the benefits of VoIP and receive up to $400 in savings. VoIP-enable your TalkSwitch PBX - risk free - when you unleash the power of VoIP with a babyTEL VoIP Service subscription. Get a TalkSwitch 4plus VoIP Upgrade as their gift to you. Offer includes a one month money back guarantee.
Learn more>>

Already have a VoIP-enabled TalkSwitch and want save on VoIP services? Get three months of free babyTEL VoIP service - risk free - when you sign up. Learn more>>

babyTEL is an established company with a 15-year track record of developing innovative and successful new telecom products and services. For more information about what babyTEL VoIP can do for your business, visit www.babytel.net.  

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, September 30, 2009
Comments: 0


 

Basic tips for choosing the right phone system

We listen to customer inquiries about phone systems every day. Below are a few things to consider, and to help you get started in determining your phone system needs.      
 
Do I really need a phone system? If you’re in business the answer is yes. A good phone system makes your company sound professional. Customers can access information and connect efficiently with the right person or the right message. You also benefit from the call handling and call control features that phone systems offer, making any business look good and sound big.

How many phone lines do I need? This question is at the top of the list, and it really depends upon the call traffic within your business. You can only hold one conversation per telephone line. If you have 10 employees and a high call volume that requires all of them to be on the phone the majority of the day, we’d recommend a 1:1 ration of phone lines to employees, or 10 lines. If your business does not require each employee to be on the phone a great deal of the time, then a 1:2 ratio of phone lines to employees should fit the bill. It’s important to have enough phone lines to ensure that most of your customers never get a busy signal when calling your business.

Do I need VoIP? The answer is maybe, depending upon how your business operates and where you are calling to and from. You absolutely need a service provider, whether you choose VoIP or traditional telephone lines. TalkSwitch works with both, and you can think of the connection in terms of TalkSwitch being the car and your service provider being the fuel. VoIP providers offer many benefits, including cost savings, flexibility, scalability and new features. You can have multiple calls per telephone number. Adding telephone numbers is easy - even out-of-area numbers for virtual local presence and toll-free service. You may also directly connect branch offices over the Internet. Remember, if the power goes out your VoIP lines won’t work. Traditional telephone lines stay active during power outages.

Should I go with analog or IP phones? Analog phones are the ones most of us grew up on. We had them at home and they were on our desks at work. They use standard RJ11 phone wires and plug into an extension jack. They’re well established. IP phones are newer and a little more like computers. They run on a network and plug into the LAN the same way your computer does. TalkSwitch phone systems work with both analog and IP phones but other systems may require analog or IP only. Any phone choice must be compatible with your phone system. Both types of business phones will offer professional call handling features. You’ll need to identify the key features you need and compare them to the feature sets of the phones available for your system. Not every employee requires the most feature-rich or most expensive phone in the lineup. IP phones will not work without power, but analog phones can. Analog phones require a phone jack. IP phones can be added to your network and can also get power over the Ethernet (POE), so they don't require a dedicated electrical outlet either.

Create a list that identifies how many phone lines you need, how many extensions for your employees, whether you would like traditional telephone lines, VoIP lines or both, and if you prefer analog phones that plug in a wall jack or IP phones that plug into your network (LAN). This is a great starting point for any discussion with a phone system vendor.

If you’d like more information, call toll-free at 1-888-332-9322 x301 or email sales@talkswitch.com.

Category: Tips and Tricks
Posted by: Kim Dixon on Friday, September 25, 2009
Comments: 0


 

Good news and great savings!

 

$100 off all 400vs series systems
The TalkSwitch 400vs series rebate starts on September 16th, 2009, offering you a direct manufacturer's rebate of $100 on any 400vs series system. Just mail us a rebate form and a copy of your invoice, and we'll send you a check! Offer valid on any 480vs, 484vs and 488vs system purchased September 16 to October 30, 2009.

VoIP with Titan
TalkSwitch is now approved interoperable with Titan VoIP services, and to celebrate, Titan is offering all TalkSwitch owners - existing or new savings of up to $460. Just visit the Titan website to see how you can save. Promotion ends November 30th, 2009.

TalkSwitch.com in Spanish
Habla Espanol? So does the U.S. TalkSwitch website. Now you can access basic information and support from TalkSwitch in Spanish. Along with the TalkSwitch multilingual prompts and software, it's just another reason TalkSwitch is the right choice for small businesses serving Hispanic customers

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, September 16, 2009
Comments: 0


 

Canvas Films Wins TS-850i Cordless Phone

Congratulations go out to Canvas Films, winner of the TS-850i cordless phone (MSRP$299) in the latest TalkSwitch customer survey draw. Canvas is a busy company with people on the move, so we know they will benefit from cordless freedom and complete integration with their TalkSwitch phone system.

Canvas Films produces, directs, writes, shoots and edits feature films, music videos, documentaries, television commercials, and direct response spots and infomercials. Founding partners Philip Ruesch and Anthony Foy are accomplished directors and cinematographers with 25 years experience in the American and European markets. Their team has produced great results on projects for Nike, Visa, McDonald’s, HBO and more. Producers and agencies are invited to call 954-767-8766 or visit www.canvasfilms.com.  

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, September 04, 2009
Comments: 0


 

An IP-PBX at home? You bet!

You run a business. You need a phone system. You run your life. You may just enjoy a phone system at home. A TalkSwitch phone system delivers everything you need to manage family life or home-based businesses effectively and affordably.

An auto attendant greets callers and invites them to dial the extension of the family member they wish to speak to, or select the business they’re looking to contact. If no one is available, voicemail kicks in. It’s included with the system so no need to continue paying a service provider for it. You can also use the remote extensions to have calls forwarded to cell phones. This is particularly useful if there are teenagers in your crew. And you can add visitors to the system. Guests can set up their own voicemail box, just like at their favorite hotel.

Call management and call routing is at your fingertips. You can easily transfer and forward calls or messages between extensions, and with support for multiple languages your callers can be greeted in English, French or Spanish. As more features are added, new software downloads are free and so is TalkSwitch technical support.

TalkSwitch works with both traditional phone lines and VoIP service providers. There’s also a nice variety of phones to choose from, including cordless handsets. For a complete list of TalkSwitch system features, click here>>
 
Don't forget. You can take advantage of summer sale savings. The time is now.



Category: Tips and Tricks
Posted by: Kim Dixon on Wednesday, August 19, 2009
Comments: 0


 

Cordless Solutions for Smart Small Businesses

Improve your image. Control your costs. Connect anywhere. Set your business free with cordless phone system solutions from TalkSwitch.

TalkSwitch gives you the power to handle every call like a pro. And with its unique connect anywhere extensions, business-class cordless phones and multi-location capabilities, you can take that power away from your desk, out on the road, out to your teleworkers and anywhere else you need to be connected.

Take the power of TalkSwitch anywhere! Integrate your cell phones with great call control; connect teleworkers and other locations as if they’re all in the same office; and, of course, take your calls on the move with cordless phones.

Break free from the desktop and from the office, without ever losing touch with your business. TalkSwitch phone systems deliver amazing features, unbeatable value and the ability to connect everyone you need, anywhere you want.

Save up to 15% on TalkSwitch products until September 15th, 2009.

Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, August 04, 2009
Comments: 0


 

TalkSwitch Summer Sale - Save up to 15%

It's always a good time to save. In fact, you can save up to 15% on the purchase of TalkSwitch products during our annual summer sale event. All TalkSwitch products are on sale now. Whether you need a few extra phones or accessories, are considering a new system, an upgrade or a move to VoIP, now's the time to get more and spend less.

Contact your local reseller, call us toll-free at 1-888-332-9322 x301 or email sales@talkswitch.com for more information.

Category: TalkSwitch News
Posted by: Kim Dixon on Friday, July 31, 2009
Comments: 0


 

2009 Franchise 50 Winner, MaidPro, Powers 40+ Locations with TalkSwitch

Wanna clean up with customer service? Get TalkSwitch. That’s what franchise success MaidPro did, and now over 40 locations across the United States handle their valued customer calls using TalkSwitch phone systems.

MaidPro chose TalkSwitch IP PBX systems because they’re designed exclusively for small and multi-location businesses, delivering enterprise features that fit the small business balance sheet. Additionally, the system is flexible, scalable and easy to install and manage. TalkSwitch provides franchise locations with cost savings, a consistent and professional image and the ability to connect anywhere at any time.

“TalkSwitch understands the needs of small, yet smart and sophisticated businesses like ours,” said Jeff Wechsler, Vice President Strategy, R&D and Technology, MaidPro. “We looked at a lot of other systems, and were extremely impressed with the level of small business knowledge and expertise that TalkSwitch exhibited. The systems are easy to install, they’re loaded with the features our partners need to ensure tremendous service to their customers, and they offer an easy way to move to VoIP. TalkSwitch has been a truly great telephony partner for MaidPro.” 

Read more about small business customers and their TalkSwitch experience. We’re proud to work with all of them.

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, July 27, 2009
Comments: 0


 

Get 5% off Everything TalkSwitch

Need a phone system? Thinking of expanding? Need more phones or system capacity? Contemplating a move to VoIP? Now's the time!

Get an instant rebate of 5 percent of your order* when you buy directly from TalkSwitch. Call us or shop online using promo code GiveMeFive. Or buy from any authorized TalkSwitch reseller, mail in our rebate form with your invoice and we'll send you a check. But hurry: we can only give you 5 until 11:59pm eastern time on Tuesday, June 30th, 2009.

*The Give Me 5 promotion can't be combined with "save a bundle" VoIP system + services rebates. But it does apply to the already-reduced Attendant Console price, so you can take advantage of the lowest Attendant Console pricing ever.

Questions? Call us toll-free: 1.888.332.9322 x301 or e-mail sales@talkswitch.com.  
 

Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, June 25, 2009
Comments: 0


 

Save 35% on TalkSwitch Attendant Console Software

Do More. Pay Less. TalkSwitch Attendant Console gives you the power to see and control your calls right on your PC. It's a whole new set of superpowers that will change the way you use the phone.

If you're managing a sales team, support centre or any group that should be on the phone, Attendant Console software shows you at a glance who gets the carrot and who needs the stick. You can see call activity while it's happening, without leaving your desk.

Got an important call waiting for someone who's on the phone? TalkSwitch Attendant Console includes instant messaging, so you can let them know another call is waiting. Your co-workers get better information to choose how to handle calls, so your callers get better service.

Right now, get over 35% off the MSRP when you purchase from participating Authorized TalkSwitch Resellers or directly from TalkSwitch. Sale ends August 31, 2009.

Learn more about Attendant Console. Watch a short demo. Need additional info? e-mail sales@talkswitch.com or call toll-free at 1-888-332-9322.

Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, June 23, 2009
Comments: 0


 

Save $150 with TalkSwitch plus VoIP Services

The benefits of VoIP for small business have never been clearer, and now TalkSwitch is featuring special offers when you combine our products along with VoIP services from babyTEL, BandTel, nexVortex and Primus.

Whether you're looking for reduced phone bills or more phone number flexibility, it's a great time to upgrade to include VoIP. Visit our VoIP Specials web page to find out how you can save.

Purchase between June 8 and July 31, 2009, to be eligible for VoIP savings. Questions? Call toll-free: 1.888.332.9322 x301.

Offer available in the U.S. and Canada, only in regions where services are available.

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, June 08, 2009
Comments: 0


 

Save 6% on TalkSwitch Phone Systems, Phones and Accessories

Need a new system? Thinking of expanding? Need more phones or system capacity? Contemplating a move to VoIP? Now's the time!

For six business days, starting on Thursday, May 21st, you get a rebate of six percent of any TalkSwitch order*.

Get an instant rebate when you buy directly from TalkSwitch. Shop on line using promo code SixSells, call 1-888-332-9322 x301, or buy from any authorized TalkSwitch reseller, mail in our rebate form with your invoice and we'll send you a check.

But hurry: this offer ends at 11:59 pm eastern on Friday, May 29, 2009.

*The Six Sells promotion can't be combined with any other offers or promotional prices. See terms and conditions on rebate form for details. Offer valid in US and Canada only.

Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, May 21, 2009
Comments: 0


 

The TalkSwitch Response Point of View

Microsoft appears to be backing off development of the Response Point phone system but TalkSwitch is clearly forging ahead. We're here because of all the great small business entrepreneurs and we're sticking with you through thick and thin, as we have for the past thirteen years.

I suspect that many players in the SMB telephony channel are watching the Microsoft Response Point situation closely. Why? Because we believe in the business opportunity and know it to be real. At TalkSwitch, we've been focused on SMB telephony since 1996, and since 2000 we've sold over 35,000 PBX and IP PBX phone systems to the under-50-employee market. It's 100% of what we do and who we are. I started the company because I believed the segment was so badly underserved that there was a remarkable opportunity there. SMB telephony is our stake in the ground. When Microsoft committed to the segment, it validated the opportunity even further, but more important for all of us, it created much greater industry awareness, which ultimately gets conveyed to customers. Awareness is, in my opinion, the greatest obstacle now to mass market adoption.

As I'm sure you're well aware, the SMB customer comes in many shapes and sizes, and all of them deserve to have the same professional phone system features and functionality that enterprise customers have taken for granted for years. Now, more than ever, this is possible.

There's no doubt about the magnitude of time, commitment, stamina, resources and technology required to be a successful phone system developer. It's not something any organization can enter into casually, and I expect Microsoft is giving this matter serious consideration.

In the meantime, we all need to strengthen our operations, secure our customers and keep our eyes on the ball. This market is worth it.
 
Jan Scheeren
Founder, President & CEO, TalkSwitch

Category: Industry Watch
Posted by: Kim Dixon on Tuesday, May 19, 2009
Comments: 0


 

Dave Dudley wins iPod touch

We’re pleased to announce that Dave Dudley of Dave’s Drum Shop is the winner of the TalkSwitch Refer a Friend contest and the happy new owner of an 8G iPod touch.

Dave Dudley founded Dave’s Drum Shop to provide musicians and music lovers with a great place to get quality drum and percussion products and services. Dave’s offers new, used and vintage drum outfits. Their new drum and percussion product lines include Pearl, Sabian, Zildjian, Gretsch, Premier, Gibraltar, Remo, Evans, Sonor, Vic Firth, and more — all at very competitive prices. Visit Dave’s Drum Shop to learn more, or go mobile and dial in m.davesdrumshop.com from your mobile/smartphone to see the 20 most recently added products.

Congratulations and play on, Dave!

Category: The TalkSwitch Community
Posted by: Kim Dixon on Tuesday, May 12, 2009
Comments: 0


 

Get a $250 rebate when you combine Covad’s Integrated Access Service with a TalkSwitch

TalkSwitch and Covad deliver power, performance and great savings with phone systems and service. Save now with Covad's Integrated Access combined phone and Internet service plus a TalkSwitch 284vs or 288vs phone system. It's a complete communication solution for your business. There’s never been a better time to VoIP.

With the TalkSwitch-Covad combo, you get managed bandwidth for QoS, support for up to 12 concurrent calls, unparalleled flexibility with phone numbers and extensions, professional features and complete call control that’s affordable. Start with as few as four phone lines and grow one line at a time.

The TalkSwitch-Covad Cash Back Rebate is on until June 30th, 2009. Offer is valid in United States only. Offer valid on 284vs and 288vs IP PBX phone systems. For more information, click here.

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, May 04, 2009
Comments: 0


 

Take 5% off all TalkSwitch Products

Get an instant rebate of 5 percent of your order* when you buy directly from TalkSwitch. Use promotional code GiveMeFive at checkout. Or, buy from any authorized TalkSwitch reseller, mail in our rebate form with your invoice and we'll send you a check. But hurry: we can only give you 5 until 12:00 am eastern time on Friday, May 1st, 2009.

It’s a great time to tune up, upgrade or expand your existing phone system, and we’ve got some great accessories like the new TS-850i cordless phone. Get one, or more and enjoy total phone freedom with big business features and VoIP and traditional capabilities. Learn more about the TS-850i.

Call toll free 1-888-332-9322 or email sales@talkswitch.com for more information.

*The Give Me 5 promotion can't be combined with any other offers or promotional prices, including our VoIPalicious offer. But everything else? Go ahead! Take 5! Please refer to full terms and conditions on the rebate form.

Just browsing or thinking of a change? Check out the TalkSwitch system builder.



Category: TalkSwitch News
Posted by: Kim Dixon on Monday, April 20, 2009
Comments: 0


 

The TS-850i – Cordless Phone Freedom & So Much More

This is the best business phone I’ve ever used. Product Management provided me with an initial prototype for testing, and it had me at hello. Notwithstanding its technical capabilities (boasting all the features of an executive business phone and seamless integration with our TalkSwitch phone system), it delivers pure pleasure and efficiency.

It’s got great audio and display. I use the speakerphone all the time, and with cordless freedom I can place it anywhere in my office or take it to a meeting room. Also, being able to walk and talk is a big plus. For some reason, the conversations end up being more productive. And with 8 hours talk time and 240 hours standby, this phone is built for business.

It’s also versatile. The TalkSwitch TS-850i works as both an IP and analog phone, so you connect the way you want – traditional or VoIP. TalkSwitch TS-850i handsets work as IP extensions or can optionally connect to a traditional phone line. You get the best of both worlds for teleworkers - connect to office and home phone lines from the same cordless handset. Plus, it supports up to 8 handsets per base. Installation is a snap and it’s auto-provisioned for TalkSwitch.

If your work style demands flexibility, freedom and performance, this is the phone for you.

The TS-850i requires a TalkSwitch VS or CA/CVA phone system running system software 6.11 or higher. TalkSwitch management software 6.11 is now available for free download. With support for the TS-850i and improved diagnostic tools, 6.11 is the best TalkSwitch software yet.

Category: Industry Watch
Posted by: Kim Dixon on Wednesday, April 15, 2009
Comments: 0


 

Green Phone Systems – You Bet!

We’re making an effort to add green to our products. We’re committed to being owner-friendly™ and environmentally friendly. TalkSwitch phone systems and phones are RoHS compliant (Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment). That means they are free of hazardous and controlled substances (like lead) under the initiative. All contributors to our products must also comply with these standards (e.g. CDs, printed material, packaging, etc.). And, we make sure that our printed materials meet the requirements of both the Forest Stewardship Council and the Environmental Choice Program. It’s a great start, and we’ll continue to look for additional opportunities to become even greener.

Category: Industry Watch
Posted by: Kim Dixon on Thursday, April 02, 2009
Comments: 0


 

Calling all TalkSwitch Resellers – Make the Most of Your Word of Mouth

As a VAR, you’re a trusted advisor to small business customers who count on your expertise, service and support to help make their businesses run better. Your customers are the ones most likely to tell their friends and associates how great you are, and also listen to their friends and associates about the partners, products and services they champion. And, when advertising and marketing budgets are under the microscope, your customers can lend a helping had and really enjoy doing so. Harness the power of referrals today. Get the TalkSwitch Referral Bonus Kit. In it you’ll find suggestions, web banners, email campaign elements and more to build your own program. It’s free for TalkSwitch resellers and available for download in your Reseller Zone. Already an authorized partner? Login now. Think you should be selling TalkSwitch? Call us at 1-888-332-9322 or email sales@talkswitch.com.

Category: Reseller Features
Posted by: Kim Dixon on Thursday, March 26, 2009
Comments: 0


 

Demystifying Phone System Needs

You run a business. You need a phone system. Or you have a phone system but are considering an upgrade or a switch to VoIP. It’s important to get it right. At TalkSwitch, we’ve been developing phone systems for small business for almost 20 years, and we’re here to help. Take a test drive of the new TalkSwitch System Builder. The exercise will highlight key questions you should be asking when considering any phone system purchase. You can even print your results and take them to your trusted business advisor/VAR. Want more information? Call us toll free at 1-888-332-9322 or e-mail sales@talkswitch.com.

Category: Tips and Tricks
Posted by: Kim Dixon on Monday, March 23, 2009
Comments: 0


 

Tell a friend about TalkSwitch and enter to win an iPod Touch

Category: TalkSwitch News
Posted by: Kim Dixon on Tuesday, March 03, 2009
Comments: 0


 

Visit TalkSwitch at Channel Partners Conference and Expo

   

If you’re in Las Vegas today and tomorrow, you might want to visit TalkSwitch at the Channel Partners Conference and Expo. We’re in Booth 1636 partnering with Gtek. The Channel Partners Conference & Expo is the only event devoted exclusively to The Channel — agents, VARs, systems integrators, interconnects, wireless dealers and consultants — selling communications products and services. The bi-annual trade show is celebrating its 11th year by achieving milestones in the variety and number of attendees, exhibitors and sponsors. The Channel Partners Conference & Expo is a one-of-a-kind networking and educational event that is earning praise from carriers, resellers, manufacturers, managed services providers, software vendors and their indirect sales partners. Click here to learn more.

Category: Industry Watch
Posted by: Kim Dixon on Monday, March 02, 2009
Comments: 0


 

Smartphone Infidelity – Crushing on the iPhone

Several of my associates at TalkSwitch are looking ever so slick and happy, working efficiently with their new iPhones. I am a Blackberry (AKA Crackberry) girl, and thought that nothing could woo me away from my commitment to and evangelism for their products. I’ve used several models over the past five years and they’ve all been excellent. But that iPhone looks and feels smokin’ hot. They had me at the calculator. It also seamlessly integrated into our work environment, keeping its users well-connected within our communications infrastructure.

A smartphone has proven to be my favorite business tool. Mine has virtually replaced my laptop when I travel, although I’m also crushing on those netbooks. Smartphone + netbook = mobile utopia. And contrary to many who feel the smartphone causes stress and addiction, for me it brings comfort and success. Why? I’m in charge and never without critical information that allows me to do a better job, faster and my way. My smartphone provides performance, flexibility and freedom, much like our TalkSwitch phone systems do for small businesses everywhere.

My Blackberry is set as my TalkSwitch remote extension and fully integrated with the business features TalkSwitch provides to make small businesses look good and sound big. If you aren’t already using a phone system or a smartphone, do some research and you might find exactly the combination that’s right for you and your business.

Category: Industry Watch
Posted by: Kim Dixon on Wednesday, February 25, 2009
Comments: 0


 

It’s Your Business & You Can VoIP If You Want To

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, February 18, 2009
Comments: 0


 

Today is the first day of the rest of your business…

Chances are potential customers are contacting you for the first time, today. So make sure that your phone system is putting your company’s best face forward. You absolutely want to sound professional and get connected.

TalkSwitch phone systems come fully loaded with all the features you need to improve your image, save money and stay connected anywhere. If you’re not working your TalkSwitch to the max, everyone’s missing out – that’s you, your current customers and your potential new customers.

Get a helping hand from TalkSwitch:

Use the auto-attendant feature. It answers your phone consistently and professionally 24/7, guiding inquiries to where they need to be – faster.

Put remote extensions to work. Receive calls on your cell, at your home office or anywhere else you may be.

Set up ring groups, call queues or call cascades, because some customers just need to reach a live person.

Need a minute? Give them some free music on hold.

Need some help? Call us toll free for technical support at 1-866-393-9960.

If you’ve invested in a phone system, do a quick check to ensure that you’re getting the ROI you deserve.

Category: Tips and Tricks
Posted by: Kim Dixon on Tuesday, February 10, 2009
Comments: 0


 

Voicemail to e-mail. What’s all the fuss about?

Voicemail to e-mail is one of my favorite professional productivity features. Why?

1. Every call counts, so you want to make sure you don’t miss any. Have you ever accidentally deleted a message, written the number incorrectly or lost the sheet of paper you scribbled it down on, wondering if you should have become a Doctor writing illegible prescriptions? I have. With voicemail to e-mail, I get a record in my inbox with the proper number available at a glance. It’s my insurance policy.

2. Quiet please! Have you ever set your phone to do not disturb while concentrating on a contract and forget that it’s there? I have. With voicemail to e-mail, the message stealthily pops up in the corner of my computer and I am politely prompted to get back on the phone and get some more business.

3. You have 35 saved messages. Have you ever hoarded messages to get back to at a later date only to find that you spend too much time pounding through them to get to the one that matters most? I have. With voicemail to e-mail, I can just glance at the nice file folder I’ve set up in my Outlook and save a whack of time getting what I need when I need it.

4. Have you ever just wanted to sit comfortably on your couch sipping a hot coffee while getting caught up on voicemail and e-mail? I have. Voicemail to e-mail allows me to do this with one device – my laptop.

5. It’s a steal of a deal. Free. Yes. Free with TalkSwitch!

Give voicemail to email a try, and don’t forget to check out all the other great features that come with the most owner-friendly™ phone system designed exclusively for small business.

Category: Tips and Tricks
Posted by: Kim Dixon on Thursday, January 29, 2009
Comments: 0


 

TalkSwitch anywhere: Meet the TS-850i hybrid cordless DECT phone

It’s not just a cordless phone. It’s your whole phone system in the palm of your hand, wherever you need to be. The TS-850i sets you free to roam the floor without missing a thing and lets you set up extensions where you don’t even have phone wiring.

And it’s an analog/IP hybrid, so you can even jack in from outside the office with complete IP extension functionality. No matter where you are, your phone is right there without tying you down. With auto-detection and configuration, it’s designed to work seamlessly with your TalkSwitch phone system. It’s ready to go when you are. Learn more >>

The TalkSwitch TS-850i requires a TalkSwitch VS or CA/CVA phone system running system software 6.11 or higher. TalkSwitch management software 6.11 is now available for free download. With support for the TS-850i and improved diagnostic tools, 6.11 is the best TalkSwitch software yet.

Category: TalkSwitch News
Posted by: Kim Dixon on Monday, January 26, 2009
Comments: 0


 

Pick Me!

Outstanding customer service is what will separate the winners and losers in 2009. This is the year relationships will reign. It’s time to stop and evaluate why customers should do business with your firm instead of your competitors.

Now more than ever, buyers are looking harder and thinking longer, not only about the need for any product or service, but the confidence that they’re dealing with a solid and professional organization. When resources are scarce or times are tough, there is a magnifying glass applied to vendor choice. What tilts the scale in your favor?

The answer, simply put, is feeling good. Feeling good about what they’re getting, feeling good about how much they’re paying and feeling good about the product performance, customer care, warranties and continued interaction with your business. It’s about great customer experience at every level. It’s about having them enjoy — yes enjoy — doing business with your firm above all others.

It starts the first time they call you. Make every call count. Make sure your phone system delivers the performance you need to get the business you deserve.



Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, January 15, 2009
Comments: 0


 

TalkSwitch Take the Tour Contest Winner - Dave Jagodowski of the Manchester Animal Shelter

The Manchester Animal Shelter serves the community by taking in stray and homeless animals, providing them with medical treatment, food, and shelter, and then making them available for adoption to the general public. Each year over 1000 cats and dogs find their way to the door. The shelter boasts an in-house spay/neuter program and is especially proud that the animals at the shelter are not needlessly euthanized. Congratulations to the shelter team. The prize package is on its way and includes a TalkSwitch 284vs phone system and two TS-200 phones (MSRP US$1695).

We’d like to thank everyone who took part in touring talkswitch.com and sending in comments. There were hundreds of entries and the effort, quality and quantity of feedback was outstanding and extremely helpful to our team. We appreciate it.

Still need a phone system? Take advantage of our year-end savings sale that’s been held over to January 31st, 2009. Save up to $300 on selected systems and up to 20% on selected phones.

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, January 07, 2009
Comments: 0


 

Relationships are #1

We all know that every sale, every idea, every dollar, every day, every call counts. At TalkSwitch we’re 100% about providing you, small business, with the best phone systems to power your companies. Today, we say a special thank you. Without your business we couldn’t build ours, and that’s why we’re here.

As we look forward to 2009, it’s no secret that the market conditions are uncertain and many have suffered very tough times as 2008 comes to a close. There are things we cannot foresee and cannot change, but managing the quality of our personal and professional relationships is always within our grasp. If you can take a moment to inventory what you have to offer others and what they have to offer you, it’s likely far greater than you ever imagined. We sure did, and we’re very thankful for the tens of thousands of companies that reach out to their customers using TalkSwitch phone systems. Every relationship counts.

To you and yours, our team wishes you all the best for a wonderful holiday season and a happy new year. Let’s make 2009 count in a good way, together.

Category: TalkSwitch News
Posted by: Kim Dixon on Wednesday, December 24, 2008
Comments: 0


 

The Tough Get Going

Tough times call for companies and managers to recognize what’s really important to their business and prioritize accordingly. Sounds like a no-brainer, but it’s often overlooked despite what most managers would say. Let’s face it; it never hurts to get a check-up, tune-up or do a good clean-up.

SCORE®, counsellors to America’s small business, offers a few suggestions for weathering a tough economy: don’t panic, consult your mentors, look for local funding, find ways to cut costs and continue your marketing. Read more small business check-up tips

Go-to-Market Strategies provides some smart, no-nonsense advice: mine your existing customer base, create an economic option, network, network, network. I particularly enjoyed their highlighting of the 80/20 rule.Get more details at 3 Sales Tips for a Tough Economy. Don’t forget the 2008 Economic Stimulus Act provides tax benefits to small businesses.

The Special Depreciation Allowance was increased to 50 percent. “To qualify for the 50 percent special depreciation allowance under the new law, the property must be placed in service after December 31, 2007, but generally before January 1, 2009.” Visit the IRS site for more details. Don’t miss out on this one.


Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, December 11, 2008
Comments: 0


 

Attendants – Bring ‘em on! Everyone needs smart help.

If you’ve got a TalkSwitch phone system you already have nine attendants – auto attendants. Auto attendants answer your phone when you can’t, and offer callers a range of interactive touch-tone choices that you configure any way you want. Your callers receive consistent, professional treatment, even when you're out or busy, and you save the time, money and frustration of answering and directing calls when there are other pressing things that just can’t wait to be done. All your calls get to where they need to be, faster. Auto attendants work 24/7 and don’t even expect to be added to the payroll. Learn more about the freedom you have to create yours, and put TalkSwitch to work for you.

For a small investment, you can further beef up your efficiency with Attendant Console software. TalkSwitch Attendant Console allows everyone in your company to control their calls directly from their PC. You simply drag and drop to transfer calls, and at a glance you can see who is busy, away or on the phone. The software was designed to replace the standard old telephone hardware consoles that receptionists have been using for years. One license covers the whole office and upgrades are free! Learn how to get a whole new set of superpowers to manage all your calls more effectively, because we all know that every call counts - now more than ever. Click here for a short demonstration.

Category: Tips and Tricks
Posted by: Kim Dixon on Wednesday, December 03, 2008
Comments: 0


 

Why I Love My Remote Extension

My cell phone is set as a remote extension. The big benefits are seamless calls from customers and co-workers any time, and I only provide one number to my contacts. This is a great bonus for my long distance callers, as they can use my toll-free number and reach me wherever I may be at no extra cost. You can also get creative if your cell phone plan lets you select certain numbers for no-charge minutes. If you set your office number as one of your selected ‘free’ numbers then all the calls that reach you on your cell phone via your remote extension are at no charge. You gotta love that!

Category: Tips and Tricks
Posted by: Kim Dixon on Monday, November 24, 2008
Comments: 0


 

Celebrate With Savings

We’ve proudly shipped our 35,000^th small business phone system, and we’re holding a year-end sale to celebrate. Save BIG on selected phone systems and phones. It’s the perfect time to get started with TalkSwitch, upgrade an existing system or grab some great phones at an unbeatable value. Get $300 off TalkSwitch 280vs, 284vs and 288vs phone systems and up to 20% off TalkSwitch phones including the TS-80, TS-200 and TS-400. Sale prices are in effect until December 31, 2008. Contact your local reseller, call toll-free 1-888-332-9322 x301, or e-mail sales@talkswitch.com for more information.

Category: TalkSwitch News
Posted by: Kim Dixon on Thursday, November 20, 2008
Comments: 0


 

VistaPrint Delivers Great Product at Small Business Prices

These are challenging market conditions for everyone, and every dollar spent should be done so wisely. With that in mind, we thought we’d share a great marketing service with you. Here at TalkSwitch, we have used www.vistaprint.com for many marketing projects with great success. From postcards to flyers and more, Vista has delivered quality product and outstanding savings. If you’re thinking of holiday cards, they have some great options and pricing that’s hard to beat. It’s also easy. You can use one of their templates and customize it just right for your company, or upload your own design. They print and ship quickly. It’s been hassle free for us and we can continue to reach out to customers with quality and cost-effective product. Check it out. Compare prices. We believe you’ll be pleasantly surprised.

Category: Tips and Tricks
Posted by: Kim Dixon on Thursday, November 13, 2008
Comments: 0


 

Reseller Feature: Concerto Networks of Washington D.C.

1. Where are you located?
We are a business technology solutions provider located in downtown Washington D.C. and serving businesses throughout the Metropolitan D.C. Area.
 
2. How/where did you first hear about TalkSwitch?
We are a Concerto Networks franchise, and we first heard about TalkSwitch year in San Diego at Concerto Networks University, which provides training for new Concerto Networks franchisees. We started off by purchasing a 240vs for our own business a few months later, and were completely sold on TalkSwitch from that point forward.
 
3. What attracted you to TalkSwitch?
Two things: cost and features. We are always looking for products that can benefit our clients. And what business couldn't benefit from all of the features that TalkSwitch offers? And all at an unbeatable price! TalkSwitch is one of our favorite products to offer customers because we know that they will be getting a quality product that will, without a doubt, have a positive impact on their business. Plus, it's so easy to sell. Once you start talking features, TalkSwitch practically sells itself.
 
4. What makes TalkSwitch an attractive product for your customers?
For most small and medium-sized businesses in the market for a phone system solution, TalkSwitch is a no-brainer. It does everything a business could want and more, at a fraction of the cost of other systems. Not only does it help to manage calls effectively, it also provides voicemail, hold music and a host of other features that businesses with other systems either find themselves paying extra for, or going without. Best of all, it's easy to set up and configure, so they don't experience lots of down time or need to spend a fortune on installation. The bottom line is, using TalkSwitch saves our clients time and money, and in the end you can't argue with that.
 
5. What kind of feedback have you received from your customers about TalkSwitch?
They love it! The features, the phones, the ease of use, cost - everything. And they give TalkSwitch the highest compliment of all - they tell their friends and colleagues about it.

This feature is also available on our Facebook group.

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, October 28, 2008
Comments: 0


 

Save Big on TalkSwitch 24-CAs at CompSource

CompSource is now exclusively offering TalkSwitch 24-CAs for the low price of $293.00. This steal of a deal is only available while quantities last. It’s your chance to outfit your small business or home office with a great entry-level analog phone system for up to four users. Take advantage of features like built-in voicemail, multi-level auto attendants, remote extensions and more.
Visit CompSource today to save big.

Category: TalkSwitch News
Posted by: Michael Doyon on Monday, October 20, 2008
Comments: 0


 

TalkSwitch vs. Packet8, Aptela and Vocalocity

Category: Industry Watch
Posted by: Michael Doyon on Wednesday, October 15, 2008
Comments: 0


 

Take the TalkSwitch Tour Contest

Category: TalkSwitch News
Posted by: Michael Doyon on Thursday, October 09, 2008
Comments: 0


 

Reseller Feature: TruConnections

1. Where are you located?
Our main office is located in Southern New Hampshire in a town called Windham.

2. Where did you first hear about us?
We visited the TalkSwitch booth in the Fall Voice on the Net (VON) show held in Boston, Massachusetts in September 2005. The TalkSwitch system was a hit at the show.

3. What attracted you to TalkSwitch?
The company founders have worked at large international telecommunications companies. The features of the TalkSwitch system were outstanding in Release 2.41 and they are now exceptional with the most current release. The system is a perfect blend of the converged voice and data communications. When TruConnections has pre-sales or post-sales questions, TalkSwitch is there with the answers. The sales and support teams at TalkSwitch are professional, friendly and they know the system. As an authorized TalkSwitch reseller, we appreciate the quick responses to our questions. The rapid and accurate answers keep our sales proposal costs and support costs down, which allows us to lower the cost to the customer and improve our margins. The ability to remotely manage TalkSwitch systems allows TruConnections to have a larger coverage area for our TalkSwitch service. The ability to quickly make changes is an appreciated benefit for our TalkSwitch customers.

Based on our TalkSwitch experience, we have found the TalkSwitch system, phones, software and firmware to be very robust and very reliable. Because TruConnections provides business technical services, a new TalkSwitch sale often leads to increased long term sales as the new account takes advantage of our other services (such as Windows server support, networking, application support, etc.).

4. What makes TalkSwitch an attractive product for your customers?
Each of our TalkSwitch customers use the Voicemail and Auto Attendant features. TalkSwitch sites that need to stay in touch with their customers after hours (i.e. lawyers, doctors, dentists, CPAs, etc.) use remote extensions to have TalkSwitch call their home office or cell phone. The ability of TalkSwitch to support multiple businesses in one box is a great feature for our customers who run multiple businesses (i.e. a CPA + dog breeding + Food for Pets stores). The TalkSwitch infrastructure is put in place and can professionally manage all phone communications for disparate businesses without the expense of a dedicated system for each business. Our TalkSwitch customers take advantage of our service to create a Message-on-Hold with music. This TalkSwitch capability allows customers to customize and personalize their TalkSwitch phone system to highlight current sales promotions or benefits. The TalkSwitch voicemail to e-mail feature is widely used by TruConnections sites – the ability to get your voice messages on a Blackberry, smart PDA or a laptop when out of the office helps our TalkSwitch users stay in touch with their customers.

5. What kind of feedback have you received from your customers about TalkSwitch?
Each of TruConnections TalkSwitch sites really enjoys the benefits of their TalkSwitch phone system. Our new TalkSwitch accounts have done a competitive analysis on business phone systems - they have selected TalkSwitch for its features, outstanding quality with the price/performance they are looking for in a business phone system. Our TalkSwitch customers like the enhanced and new features that are part of every TalkSwitch software release.

TruConnections
Mark Truhlar
(603) 434-5548
mark.truhlar@TruConnections.com
www.TruConnections.com

This feature is also available on our Facebook group.

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, October 07, 2008
Comments: 0


 

Reseller Feature: SimpleComm Solutions

1. Where are you located?
We are located in Chicago, Illinois.

2. How/where did you first hear about TalkSwitch?
We were using the Linksys and Cisco Call Manager solutions, and they simply weren’t working for us. So, we looked for a solution that was designed for our small business clientele and found TalkSwitch.

3. What attracted you to TalkSwitch?
We were attracted to TalkSwitch because of its low cost and flexibility. It’s a very attractive phone system because it offers analog and IP, as well as a host of other capabilities like remote extensions and external IP extensions. It gives small businesses some comfort knowing they can try VoIP for the first time without switching over to it completely, or losing the use of their analog lines.

4. What makes TalkSwitch an attractive product for your customers?
TalkSwitch is an affordable solution for smaller offices, and it’s easy to configure. This is a major concern for many of our smaller clients. They want an inexpensive solution that can be easily managed, and TalkSwitch fits that profile. 

5. What kind of feedback have you received from your customers about TalkSwitch?
Here’s some feedback we received about TalkSwitch from one of our customers, Breakaway Technologies: “We’d replaced our 10-year-old phone system with a system from a well-known telecommunications manufacturer, and within one week realized it was a mess—the system didn't work, and our business was suffering. SimpleComm suggested TalkSwitch as an option. Within a day, the features and simplicity of using and managing the system convinced me. I wish we had installed the TalkSwitch system from day one!”

SimpleComm Solutions
Steve Levine
(312) 715-1600 ext.111
http://www.simplecomm.net
sales@simplecomm.net

Category: Reseller Features
Posted by: Michael Doyon on Monday, September 22, 2008
Comments: 0


 

TalkSwitch Makes PHONE+ Magazine’s List of Top 50 Channel Programs

TalkSwitch is proud to announce that it has been recognized by PHONE+ magazine as a Top 50 Channel Program for 2008. The Top 50 Channel Program Awards are given out to the best manufacturers, vendors and resellers who go above and beyond to provide their channel partners with extra attention, rapid quotes, sales training and special promotions.

The Top 50 was decided entirely by reader and reseller votes, unlike many other industry awards. Votes were collected over the past month, with the results published today. See the full list of winners.

Category: TalkSwitch News
Posted by: Michael Doyon on Wednesday, September 17, 2008
Comments: 0


 

How TalkSwitch Stacks Up: TalkSwitch vs. Packet8

Kevin Selkowitz of Selkowitz Technology recently compared the Packet8 hosted PBX solution against TalkSwitch.

“…At CNET, the user reviews for Packet8 currently average 4.7/10 - a “mediocre” score. It doesn’t surprise me one bit, I know a Seattle firm that have had nothing but problems with Packet8. I couldn’t find a CNET review of TalkSwitch, but the readers of Small Business Magazine voted it “Best VoIP System for Small Business.” Not only can you get local professional installation and support for Talkswitch, but the manufacturer offers free phone support for life...”

Read the full comparison on Kevin’s blog.

Category: Industry Watch
Posted by: Michael Doyon on Wednesday, September 17, 2008
Comments: 0


 

Spice Up Your Voicemail

Want to make your small business sound bigger? Is your phone system getting your message across effectively? Are you completely in the dark when it comes to recording a professional greeting for callers? You need to meet Voiceover Gurl.

Voiceover Gurl offers useful tips to help make a better first impression when people phone you. Whether you want to have a professional voice tell callers that you’re temporarily unavailable or want to play music in the background of an ad, Voiceover Gurl has the know-how to turn your auto attendant or voicemail greeting into a powerful piece of marketing muscle for your company. Visit Voiceover Gurl today.

Category: Industry Watch
Posted by: Michael Doyon on Tuesday, September 16, 2008
Comments: 0


 

Reseller Feature: Technology Unlimited, Inc.

1. Where are you located?
Technology Unlimited, Inc. is located in Washington, Michigan.

2. How/where did you first hear about TalkSwitch?
Technology Unlimited, Inc. was looking for a solution to provide to our small busineses and home-based businesses to give them an excellent opportunity to afford a 'virtual' receptionist. When we found TalkSwitch, we knew it would compliment our current product offering very nicely.

3. What attracted you to TalkSwitch?
The capability of the TalkSwitch systems and the opportunity to never miss a call. Technology Unlimited, Inc. and TalkSwitch both know that missing a call is like missing a sale. And we both know that cannot happen.

4. What makes TalkSwitch an attractive product for your customers?
TalkSwitch is so attractive to our customers because it's an affordable and user-friendly system.

5. What kind of feedback have you received from your customers about TalkSwitch?
Each customer that we have serviced with TalkSwitch loves being able to sound professional to their callers. They also enjoy the overall feature-set and capabilities that the system offers their company.

Technology Unlimited, Inc.
Robert Rudolph, Jr.
(586) 337-3377
rrudolphjr@technologyunlimitedinc.com
http://www.technologyunlimitedinc.com

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, September 16, 2008
Comments: 0


 

Reseller Feature: CLM Computer Services

1. Where are you located?
We are based in Ellington, CT, which is closed to Hartford. We provide computer and telecom support services to businesses and homes in the surrounding area as well as remote support for clients in other states.

2. How/where did you first hear about TalkSwitch?
We first learned of TalkSwitch about 5 years ago when we were looking for a phone system for an office that we were (and still are) doing technical support for.

3. What attracted you to TalkSwitch?
Low cost and simple setup. Having been the phone administrator for several large companies with phone switches that cost over $100,000, it was refreshing to program a system with an easy-to-navigate interface and the same type of features that the larger systems have.

4. What makes TalkSwitch an attractive product for your customers?
Again, the low cost of equipment and the abundance of available features. Since my first TalkSwitch customer was a non-profit, cost was a big factor in deciding on a phone system. TalkSwitch was the perfect fit for their office with every feature that they were looking for, and the perfect price.

5. What kind of feedback have you received from your customers about TalkSwitch?
My customers love their TalkSwitch systems. They always tell me about how much time they save and how it helps them to sound more professional to their callers and customers.

CLM Computer Services
Chris Moyer
online@CLMComputerServices.com
(860) 481-4499
http://CLMComputerServices.com

Click here to check out the spotlight on our Facebook group page.

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, September 09, 2008
Comments: 0


 

New TalkSwitch Case Study

Our newest case study features Rockingham Healthcare, a medical practice in Atkinson, New Hampshire. Rockingham trusted reseller Mark Truhlar and TruConnections for the installation and were immediately impressed.

Read how Rockingham removed an inefficient and incapable phone system and avoided risking money on an unproven Response Point system by choosing TalkSwitch to improve patient care, cut expensive phone bills and stay connected to the office with remote extensions.

Who else loves their TalkSwitch? See the full list of case studies.

Category: The TalkSwitch Community
Posted by: Michael Doyon on Thursday, September 04, 2008
Comments: 0


 

TalkSwitch on Twitter

Twitter is a free social networking and micro-blogging service that allows its users to send and read other users' updates.

So keep up to date with what's happening at TalkSwitch on Twitter and be the first to know about new contests, promotions and announcements by clicking here. It's free to sign up and easy to use.

Category: The TalkSwitch Community
Posted by: Michael Doyon on Wednesday, September 03, 2008
Comments: 0


 

Reseller Feature: MicroNet Technical Services

1. Where are you located?
We are located in Scottsdale, AZ and Chandler, AZ and provide service to the entire Phoenix Metro area.

2. How/where did you hear about TalkSwitch?
TalkSwitch came to my attention while we were searching for a business-class phone system for our business.

3. What attracted you to TalkSwitch?
We needed a phone system that was capable of making remote users appear to be working from a single location. It also needed to work with out cell phones as though we were in the office.

4. What makes TalkSwitch an attractive product for your customers?
TalkSwitch does an outstanding job of making small businesses appear to be much larger.

5. What kind of feedback have you received from your customes about TalkSwitch?
They can't believe the features and low cost, relative to competitor's products.

MicroNet Techical Services
Tom Hartsock
tomh@micronetservices.com
(480) 657-6900 x 111
http://www.MicroNetServices.com

Click here to check out the spotlight on our Facebook group page.


Category: Reseller Features
Posted by: Michael Doyon on Tuesday, September 02, 2008
Comments: 0


 

Reseller Feature: eNable Business Solutions

1. Where are you located?
Cumming, Georgia (a northern suburb of Atlanta)

2. How/where did you first hear about TalkSwitch?
I was looking for a new phone system on behalf of one of my customers. In the process, I found TalkSwitch via a web search.

3. What attracted you to TalkSwitch?
Low price and ease of use. My typical customer is a small organization without a great deal of money to spend, and they want something that will allow them to be self-sufficient. One of TalkSwitch's competitors proudly advertises that their product is not customer-installable. I would not sell a product to a customer that was too difficult for them to install themselves.

4. What makes TalkSwitch an attractive product for your customers?
As I mentioned, it is affordable, easy to use and feature-rich at the same time. One particular feature that was attractive to my customers was the ability to have DID service via a VoIP line. My first customer only had 4 employees, but wanted DID for each user. To achieve this with a traditional PBX would require a T-1 and expensive hardware, but not with TalkSwitch.

5. What kind of feedback have you received from your customers about TalkSwitch?
They are impressed by how comprehensive the solution is for the price. One customer spent $15,000 a few years ago on his last PC-based system with similar capabilities. With TalkSwitch, he spent less than $2,000. My customers are also excited about using services like Business Office from NexVortex, which allows for unlimited simultaneous inbound calls. This service, when combined with TalkSwitch will prevent their customers from ever getting a busy signal.

eNable Business Solutions
Robert Covington
(678) 341-3630
rcovington@enablebusol.com
http://www.enablebusol.com

Click here to check out the spotlight on our Facebook group page.

Category: Reseller Features
Posted by: Michael Doyon on Monday, August 18, 2008
Comments: 0


 

Swing into Summer Contest Winners Share Insights

In our Swing into Summer Contest, we asked customers how TalkSwitch helped them stay connected whether on the road, in a hotel room, or on the golf course. Below are the answers from two of the winners:

"To offer support 24 hours a day, 365 days a year has never been so important. We use the remote IP extensions for just that! TalkSwitch gives us the flexibility to run our business, at the office or on the road. TalkSwitch is a perfect match with soft phones for my staff who use laptops, allowing them to connect anytime, anywhere."
- Patrick Hanf, Trail Blazer Campaign Services, Inc.

Trail Blazer Campaign Services makes software that manages the database needs of political campaigns, PACs and non-profit organizations. Trail Blazer began its operations in 2002. Over the years it has helped campaigns and non-profits to better manage and stay connected with their donor bases. Trail Blazer provides unparalleled support for its product 24/7. Visit www.trailblz.com for more information.

"We are a small business and we get anywhere between 50 and 70 calls per day. When we answer the phone, we spend anywhere between 15 and 20 minutes per call with our customers. We wanted to hire someone to answer the phones, but this person couldn't commute to our office on a daily basis. So, we decided to buy an IP phone and upgrade our TalkSwitch to allow an external extension to be hooked up. It's been working perfectly, and it is totally seamless to our customers. We are very happy with TalkSwitch!"
- Claudio Superville, Mad Science of Long Island

We are the world's leading provider of science enrichment for children. For more than two decades, we have sparked imaginative learning with our unique brand of engaging and educational live programs and activities. Visit www.madscience.org for more information.

Click here to check out the contest winners on our Facebook group page, and stay tuned for more contests from TalkSwitch.

Category: Tips and Tricks
Posted by: Michael Doyon on Thursday, August 07, 2008
Comments: 0


 

Reseller Feature: InfinIT Services

1. Where are you located?
Ste-Thérèse, Québec (North shore of Montréal).

2. How/where did you first hear about TalkSwitch?
I heard about TalkSwitch before I left Imeco Telecom (TalkSwitch distributor) where I worked as major account representative for the province of Québec.

3. What attracted you to TalkSwitch?
I have worked for manufacturer reps, distributors and manufacturers for several years and have seen many VoIP telephone systems that promised a lot, but delivered very little. If it did deliver, it was done in a poor manner. TalkSwitch is the first VoIP (hybrid) solution I have seen that not only promises great features, but delivers on those promises. It is all done in a very elegant way and is priced very well. I also like the fact that TalkSwitch is a Canadian company that treats the small guy like a large account, pre/post sales and technical support is second to none.

4. What makes TalkSwitch an attractive product for your customers?
There is nothing else in the market that fits the targeted space with the features TalkSwitch offers and at a price that makes sense. Clients only had a choice of 2-line phones at $200, or a $7,000 beast that does not fit the budget; with Talkswitch they get everything they need (and more) for the right price. Another major feature is French language support; many of my customers are French and it is great to be able to tell them TalkSwitch is 100% bilingual.

5. What kind of feedback have you received from your customers about TalkSwitch?
Many customers are pleased with the ease of use and the familiarity of controls for many features. Several of my clients love the cell phone as remote extension feature; being able to transfer calls back to the office from their cell phone is fantastic.

InfinIT Services
André Laurence
(450) 508-4880 x 111
http://www.infinITservices.ca/
alaurence@infinITservices.ca

Click here to check out the spotlight on our Facebook group page.

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, August 05, 2008
Comments: 0


 

Reseller Feature: centrexIT

1. Where are you located?
We are located in San Diego, California.

2. How/where did you first hear about TalkSwitch?
We first heard about TalkSwitch from an Avaya reseller in Florida.

3. What attracted you to TalkSwitch?
We currently resell, support and install Inter-Tel and ShoreTel phone systems. TalkSwitch was so attractive because it comes built-in with most of the same features that Inter-Tel and ShoreTel systems have, but at a fraction of the cost. I knew that we had to review the TalkSwitch product right away. Now that we are a TalkSwitch reseller, it's turned into a win-win for my company and our clients. We are able to resell and support another quality product (TalkSwitch), and our clients add lots of advanced features to their phone system without increasing their budget.

4. What makes TalkSwitch an attractive product for your customers?
Unlike the other phone systems that we sell, TalkSwitch was designed for small companies, and can be scaled up for larger companies. We used to take a phone system that is designed for a large company, and scale it down for smaller companies. The problem with that is that they are still paying more for the core of the larger system. With TalkSwitch, we are able to offer the same large system features, as well as the benefits of VoIP to small business who couldn't otherwise afford them.

5. What kind of feedback have you received from your customers about TalkSwitch?
Nothing except for positive feedback. After all of our installs, we provide a free training session for the users, which usually answers most of their questions. The users are typically upgrading from some sort of Avaya or NEC system that only has basic voicemail. At first, some users are very excited by all of the new features (voicemail to e-mail, Attendant Console software, call forwarding and bridging, etc) and some users don't think that they will ever use them. Within a few months, all of the users are happily using the new features, and can't remember how their business ever functioned without them. The best way for us to close a new TalkSwitch deal is to a) give them an on-site, in-person demo of the system and b) have them talk to one of our many satisfied TalkSwitch clients.

centrexIT
(619) 651-8700
www.centrexIT.com
erockwell@centrexIT.com

Click here to check out the spotlight on our Facebook group page.

Category: Reseller Features
Posted by: Michael Doyon on Monday, July 21, 2008
Comments: 0


 

Facebook Group Member Offers Up Tips and Tricks

Congratulations to Michael Breines of Accessory Genie for winning our Facebook Discussion Board Contest. Accessory Genie sells batteries, laptop bags, chargers, power adapters, and iPod and mp3 player accessories for up to 30 to 40 per cent less. Last month, Michael's intuitive tips and tricks won him a copy of our Attendant Console software program. The software gives you the power to see and control your calls right on your PC.

Here are Michael's tips and tricks for using TalkSwitch:

Issue: We have several voicemail boxes configured to have announcement only. Customers hear an announcement and can dial "0" to speak with someone or hang up. There were not enough general voicemail boxes to support our numerous announcements.
Solution: We decided to utilize extensions to add announcements. We created a remote extension with a bogus phone number. We uploaded the announcement to the voicemail box for that remote extension. Since the remote extension only appears in the auto attendant and isn't in any call cascades, it works like any other general mailbox.

Issue: We were unable to keep callers on hold if no one answered their call. The auto attendant transfers a caller to a ring group called "support." Our call cascade rules say that if there is no answer in 9 rings, keep ringing. In the TalkSwitch rules, if no one picks up after 9 rings, regardless of the keep ringing option, the callers gets dropped. We needed to find a way to have our callers remain on hold if there was no answer.
Solution: We amended the call cascade to say, "After 9 rings, go to an auto attendant." We named that attendant "no answer." In that auto attendant, the caller has the choice to dial 2 and leave a message or continue holding for support. If no option is selected, the caller is sent back to the support ring group. In the office, we hear a ring every minute or so to indicate someone is holding for support and the caller remains on hold. It has proven to be a nice workaround to queue callers while agents are technically available but not able to pick up the ringing phone. Now they're able to finish working on e-mail and then grab the caller (without turning on and off the DND option throughout the day).

Check out Accessory Genie for your electronic accessories, and stay tuned for more contests on our Facebook group page.

Category: Tips and Tricks
Posted by: Michael Doyon on Thursday, July 17, 2008
Comments: 0


 

Save Big Time with TalkSwitch

It's that time of year again. The weather's hot, the drinks are cold, and our biggest sale ever is sizzling. Save up to $800 with TalkSwitch Power Packs.

It's the best price ever to get started with a complete TalkSwitch system, expand your existing system or upgrade to VoIP. See the details.

This offer is available from TalkSwitch authorized resellers, or directly from us. But hurry, sale ends August 31st.

Category: The TalkSwitch Community
Posted by: Michael Doyon on Tuesday, July 15, 2008
Comments: 0


 

Reseller Feature: Selkowitz Technology

1. Where are you located?
Bellevue, Washington (a Seattle suburb, also in the backyard of a certain Redmond technology company with their own phone system).

2. How/where did you first hear about TalkSwitch?
I first read about TalkSwitch about three years ago, when I started looking at phone systems options for my company. It took me at least a year to finally circle back around and purchase one. I thought hosted VoIP and computer-based telephony was the future and would be less expensive. What I found was hosted VoIP didn't work reliably and cost quite a lot. Computed-based telephony was difficult to install and manage - and had a higher cost of entry. So I circled back and picked up a 244vs for my company, loved it, then starting selling them to my customers.

3. What attracted you to TalkSwitch?
The feature set and total cost of ownership were very compelling. It has the best aspects of modern telecommunications systems (voicemail to e-mail, easy management interface, IP extensions, etc) while keeping the lowest TCO of any solution I reviewed.

4. What makes TalkSwitch an attractive product for your customers?
Value is something customers really appreciate. When a customer can save thousands and still get what they need from a well established and respected product, they really appreciate it. Also external IP extensions are becoming increasingly popular with high gas prices as it makes telecommuting practical for even small businesses.

5. What kind of feedback have you received from your customers about TalkSwitch?
What surprises anyone who's dealt with phone systems over the years is how easy the system is to manage. TalkSwitch's point and click interface is a far cry from the old days of punching numbers into the admin phone usually tucked away in a closet. Customers feel empowered by knowing how to handle small things themselves so we don't need to get involved for every change.

Selkowitz Technology
(425) 890-3421
www.selkowitz.com
kevin@selkowitz.com

Click here to check out the spotlight on our Facebook group page.

Category: Reseller Features
Posted by: Michael Doyon on Tuesday, July 08, 2008
Comments: 0


 

TalkSwitch Takes its Show on the Road - to Australia

TalkSwitch just concluded a wildly successful tour of Australia, where the company was one of the standout exhibitors at the CeBIT show in Sydney. The TalkSwitch booth drew tremendous traffic throughout the show, becoming a must-visit destination for the reseller and end-user attendees.

Click here to see TalkSwitch VP of International Business Development, Michael Sellwood, speak about the benefits of TalkSwitch for small businesses in the region.

Category: TalkSwitch News
Posted by: Michael Doyon on Monday, July 07, 2008
Comments: 0


 

A customer shares his experiences with TalkSwitch

Adam Landrum, President of South Carolina-based Merge High Performance Web Sites had some good things to say about his recent buying experience from TalkSwitch.

"Not only was the TalkSwitch buying experience great, but so is their product."

Click here to read his comments in full on his corporate blog.

Category: Industry Watch
Posted by: Michael Doyon on Thursday, June 19, 2008
Comments: 0


 

Rich Tehrani interviews Jan Scheeren

TMC is the top destination for news and analysis about the telecommunications and VoIP industry. Recently, TalkSwitch CEO Jan Scheeren sat down with TMC President and Group Editor-in-Chief Rich Tehrani to talk about the state of the small business communications industry, and where it’s heading.

On his blog, Tehrani described the discussion this way:

“Right now the small business market is the shining star in communications -- plenty of growth is predicted in this space and small businesses for the most part are behind the tech curve -- meaning they need to catch up. For over a decade, TalkSwitch has been serving this space with innovate, small PBXs designed to be easy to install and support.

Jan Scheeren the President & CEO of the company has been to TMC headquarters frequently to tell us about new products and upgrades. Scheeren knows the small business communications market better than most and on this podcast I was able to pick his brain on the SMB communications space and learn a great deal about his thoughts, the competitive situation, etc.

It is definitely worth a listen.”

To listen to an excerpt of the interview, please click here.

Category: TalkSwitch News
Posted by: Chris Brennan on Wednesday, June 11, 2008
Comments: 0


 

Swing into Summer with TalkSwitch

You know that no phone system on the market keeps you connected like TalkSwitch. Whether you’re on the road, in an airport, a hotel room, or on the 18th tee, with TalkSwitch you’ve got full phone system power wherever you go.

And this summer, we want to hear all about it. Let us know how you use TalkSwitch remote extensions or external IP extensions to stay connected to the office and you could win a great summer prize pack from TalkSwitch. The best entries will receive a case of TalkSwitch branded Maxfli Fire golf balls, and one of our brand new golf ball StyleSwitch skins that you can use to customize your TalkSwitch system. To enter, click here. And while you’re at it, be sure to check out our full line of StyleSwitch skins.


Category: The TalkSwitch Community
Posted by: Chris Brennan on Monday, June 02, 2008
Comments: 0


 

Introducing StyleSwitch

Introducing StyleSwitch, the hippest way to customize your TalkSwitch system.

Available in four fun designs, StyleSwitch skins are the easiest way to turn your TalkSwitch into an office conversation piece. Peel and stick your way to a cooler TalkSwitch today!

Check out our full line of StyleSwitch skins here.

Category: TalkSwitch News
Posted by: Chris Brennan on Tuesday, May 27, 2008
Comments: 0


 

TalkSwitch Tidies Up Communications for MaidPro Franchise

Frank LaGreca and John Cahill from MaidPro of Cape Cod had a problem: their outdated and inefficient phone system was dropping calls and slowing them down. Worst of all, it was costing them customers.

Luckily, they found TalkSwitch.

Click here to read the new TalkSwitch/MaidPro case study to find out how TalkSwitch helped take their communications to the next level.  

Category: The TalkSwitch Community
Posted by: Michael Doyon on Tuesday, May 06, 2008
Comments: 0


 

Where is SMB Telecom Heading in 2008

2007 was an interesting year for telephony in the SMB space. We saw the ongoing marriage of Voice over IP services with customer premises equipment, which I attribute to reliability and quality having finally passed a tipping point. Small Business owners are always looking to reduce costs, and are often willing to take risks on new technology faster than their larger brethren. We all know that VoIP still isn’t a completely mature technology, but the ROI is so compelling that it is hard to resist deploying it in some capacity.
 
The tipping point is best represented by one solution – the hybrid.
 
Hybrid analog/VoIP PBXs are in demand. Why? Because not everyone is ready to give up their connections to the traditional telephone system. For some businesses, VoIP doesn’t offer a significant enough cost saving to make it worth the risk to completely switch. Others see it as complex and don’t feel confident in their ability to use this new technology. A hybrid solution lets those businesses experiment with VoIP, while keeping a traditional phone network safety net.
 
VoIP is about more than just transporting voice. We’re seeing the natural evolution that involves the integration of voice with applications. Social networking, conference collaboration, presence and routing applications, voice networking while gaming and click-to-dial from a web page are all examples of applications that make effective use of VoIP.
 
As we move further into 2008, I, and many others, expect analog trunking will continue to decline. Most of this can be attributed to the incumbent phone companies not offering any new “bang for your buck” features in their existing service packages. New competitors are entering the market every day with very competitive long distance and local service packages that come with all the necessary features included. Eventually, the incumbent providers are going to reach a point where they have to drop prices in order to compete and survive. When that happens, it will be interesting to see how that ripples across the industry. Will it lead to the demise of some of the newer VoIP service providers, or will it simply put the two technologies on a level playing field when it comes to price? I expect the answer to that question to reveal itself as this year rolls on.

I believe we’ll see a continued evolution as 2008 rolls along, one that will see both traditional and VoIP service providers strive to meet the changing demands of the market. I also believe that it is the hybrid systems, especially those that are designed to be owner-friendly enough that a small business-person can set up and maintain them, that are best suited to take advantage of this evolution. They provide maximum flexibility, and give businesses the ability to take advantage of all the benefits inherent in each technology.


Category: Industry Watch
Posted by: Eric Ramsden on Wednesday, April 16, 2008
Comments: 0


 

TalkSwitch Announces Power of Voice Contest Winner

Congratulations to Richard Cameron of Cameron Recruiting Group for winning the TalkSwitch Power of Voice Contest! We wanted to know when customers preferred the power of voice over written communication for doing business. For his winning submission, Richard receives a Polycom SoundStation2 conference phone, valued at $599.

Congratulations Richard and thanks to everybody who participated. Be sure to check out past contest winners and their submissions by clicking here. Stay tuned for more contests from TalkSwitch!

Category: TalkSwitch News
Posted by: Michael Doyon on Monday, April 14, 2008
Comments: 0


 

Reinventing the Telephone to Stay Ahead

The Ottawa Citizen recently profiled TalkSwitch, looking at the company’s origins, and how its ability to innovate and stay ahead of the curve has positioned the company for long-term success. You can read the profile here.

Category: TalkSwitch News
Posted by: Chris Brennan on Thursday, April 03, 2008
Comments: 0


 

TalkSwitch wins VON Magazine Innovator Award

TalkSwitch has won VON Magazine’s 2008 Innovator Award, the most prestigious recognition in the IP communications industry! Awarded to only 65 companies worldwide, the Innovator Awards are handed out to those companies having the most significant impact on the communications industry.

“The VON Magazine Innovator Awards recognize the Internet Communications industry’s best and brightest companies…TalkSwitch stood out among the large field of companies that participated in the nomination process, and was a unanimous choice of the selection committee,” says Bill Sell, Publisher of the VON Media Group.

For a full description of the awards, and a list of all the winners, click here.


Category: TalkSwitch News
Posted by: Chris Brennan on Tuesday, March 18, 2008
Comments: 0


 

Smart Office News puts TalkSwitch to the test

Smart Office News, an influential Australian business journal recently took an in-depth look at the TalkSwitch 248vs system and the TS-9133i IP phone. Its conclusion? TalkSwitch is a good all-around phone system for small and medium businesses, and is very effective in helping them communicate more efficiently.

To read the full review, click here.

Category: TalkSwitch News
Posted by: Michael Doyon on Thursday, March 13, 2008
Comments: 0


 

Selkowitz on Response Point, January 2008

Blogger Kevin Selkowitz recently took an in-depth look at Microsoft’s Response Point system and compared it to TalkSwitch in the areas of features, price, future potential, and service/support. His conclusion? TalkSwitch is a better choice for small business.

You can read Kevin’s full review here.


Category: Industry Watch
Posted by: Chris Brennan on Monday, March 03, 2008
Comments: 1


 

TalkSwitch and Junior Achievement

Did you know that 8 out of 10 high school students say they are taught little or nothing in school about how business actually works? Yet more than 30% of those same students expressed interest in starting their own business once they graduate? (Source: www.jaeo.org)

TalkSwitch takes that entrepreneurial spirit seriously, and for the past few years members of the TalkSwitch team have been helping fill that knowledge gap by lending their time and energy to a local organization called Junior Achievement, a program that helps students achieve their full potential by gaining leadership, business and workforce readiness skills.

Involved in many different activities with the organization, TalkSwitch regularly sends members of its executive team to speak to diverse groups of students, and has provided sponsorship support for the organization’s annual awards gala. This year, a group of students mentored by TalkSwitch Channel Marketing Manager Valérie Albert took part in the Junior Achievement Company Program. As part of the program, students create a company and then develop, market and sell a product of their own design. At the recent awards gala, Valérie’s group took home the awards for Best Company, Best Product, Top Director and Entrepreneur of the Year.

Beyond the volunteer work, Junior Achievement is a happy TalkSwitch customer, relying on the TalkSwitch system installed in its Eastern Ontario office to provide it with the professional call handling capabilities it needs.

TalkSwitch is extremely proud of its association with Junior Achievement, and extends its congratulations, and thanks, to all the participants, volunteers and organizers that help make it such an important incubator for the business leaders of tomorrow.

Category: The TalkSwitch Community
Posted by: Chris Brennan on Friday, February 22, 2008
Comments: 0


 

TalkSwitch on Facebook

TalkSwitch, the industry's most owner-friendly™ phone system is now on Facebook, the Internet's top social networking site. We invite you to join our new Facebook group to meet other small business owners, hear from TalkSwitch insiders and save on TalkSwitch products.

Category: The TalkSwitch Community
Posted by: Michael Doyon on Tuesday, February 12, 2008
Comments: 0


 

TalkSwitch Announces Holiday Contest Winner

Last month, we had our biggest contest ever! We wanted to know the 5 most important things you look for in a phone system. The lucky winner, Kent Prentice of Nordic Windpower, received a 244vs phone system, a TS-200 analog phone, and a TS-9133i IP phone! To view his winning submission, click here.

Congratulations Kent and thanks to everyone who participated! Be sure to check out past contest winners and their submissions by clicking here. Stay tuned for more contests from TalkSwitch.

Category: The TalkSwitch Community
Posted by: Michael Doyon on Monday, February 04, 2008
Comments: 0


 

Hot New Valentunes from TalkSwitch!

Just in time for Valentine’s Day, TalkSwitch has some great tunes that will keep your customers feeling the love, even while they are on hold. We’ve got six favorites for you to choose from, and they can all be downloaded for free from our website. Click here to check them out!

Category: The TalkSwitch Community
Posted by: Chris Brennan on Friday, February 01, 2008
Comments: 0


 

What Should You Look For In A New Phone System?

For small businesses looking to purchase a new phone system, the sheer volume of information out there can be overwhelming. Frankly, it can be tough to even know where to start. Do you need VoIP, what kind of phones do you want to use, and who’s going to install and maintain it, are the questions that can leave small business owners scratching their heads. But it doesn’t have to be so difficult! If you know the right questions to ask prospective vendors, it can make the decision-making process a much easier and more enjoyable one. That’s why we’ve created this handy downloadable checklist of issues to take into consideration when looking for that perfect system. If a vendor can’t - or won’t - give you a straight answer to these questions, stay away!

You can download the checklist by clicking here.

Category: Tips and Tricks
Posted by: Chris Brennan on Tuesday, January 29, 2008
Comments: 0


 

TalkSwitch wins Small Business Computing Excellence in Technology Award

TalkSwitch is proud to announce that it has been recognized by the readers of Small Business Computing Magazine as the top small business VoIP product of 2008!

Unlike many other industry awards - which require companies to pay for inclusion - the Small Business Computing Excellence in Technology Awards are decided entirely by reader votes. Data has been collected over the last two months, and the results published today.

You can read about TalkSwitch and all the other award winners here.

Category: TalkSwitch News
Posted by: Chris Brennan on Tuesday, January 22, 2008
Comments: 0


 

TalkSwitch at Internet Telephony

TalkSwitch will be heating up South Beach later this month at the Internet Telephony Conference and Expo. We’ll be exhibi