Download and Installation Instructions


TalkSwitch Attendant Console provides two components: Attendant Console Communications Manager (server) and Attendant Console Client.

Only one instance of the Attendant Console Communications Manager (server) is required to support all clients in a single TalkSwitch system location. The Communications Manager can be installed on any computer with access to the TalkSwitch system. It is strongly recommended that Communications Manager be installed on a computer that runs continuously, as the clients depend on information provided by the Communications Manager.

The Attendant Console Client can be installed on any computer connected to the same network (LAN or WAN) as the computer running the Attendant Console Communications Manager application. The Client application is suitable for anyone with an extension on the TalkSwitch system that needs to monitor and/or control calls directly from their PC.

TalkSwitch Attendant Console software is supported for computers meeting the PC system specifications.

This software supports TalkSwitch VS, CVA or 48-CA phone systems operating Release 6.11.47 (or later) firmware.
If your phone system does not meet these requirements click here for more information.



Downloading new Attendant Console software


Download the Attendant Console installer to a PC that meets the recommended PC system specifications and is connected to the same network as your TalkSwitch phone system.

There are two parts to the software installation. One computer on your network will require the full installation, which includes Communications Manager (server) and client applications.
Download Attendant Console Full Server and Client Installer

All other Attendant Console users should download the client-only installer.
Download Attendant Console Client Installer


Installing Communications Manager software


Step 1: Run the Installer for the Attendant Console Communications Manager.



Step 2: Review the End User License Agreement in the next window. If you accept the terms, select 'I Agree' to proceed.



Step 3: Installation options are presented in the subsequent windows. Use the 'Next' and 'Install' buttons to proceed through the installation of the Attendant Console Communications Manager.



When the installation is complete, activate the Run Communications Manager Configuration checkbox and select the 'Finish' button.




Configuring Communications Manager (server)


Step 4: When the TalkSwitch Attendant Console Communications Manager launches, an administration window will appear. In the 'TalkSwitch IP:' field enter the IP address of your TalkSwitch unit (if multiple units on a LAN, use the IP address of unit 1). Select the Connect' button.



Step 5: An activation window will appear. If you have an activation key, paste or type the key code in the 'Activation Key:' field. You also have the option to Activate a one-time 30-day demo version of Attendant Console, using the 'Activate Demo' button.



Step 6: Once connected to TalkSwitch, use the Help button for detailed instructions on setting up the Communications Manager for use with the Attendant Console clients. You will need to add users and set optional passwords before clients can register.



Step 7: Select the User Permissions tab. Use the 'Add' or 'Add All' button to give extensions access to Attendant Console to monitor, make and manage calls.



To assign a password or designate a user as an Attendant Console administrator, select the User name and click the Properties button. A window will appear to permit the necessary changes. Click the OK button to continue. At least one of the extensions should be designated as an Administrator (typically the phone system Administrator).




Installing and Configuring Attendant Console Clients


Step 8: On the PC of any TalkSwitch system user who intends to use Attendant Console,
download the Attendant Console Client application.

Step 9: Run the client software. The software will search the network to find the Communications Manager for your TalkSwitch system.



Step 10: When the client is connected to the Communications Manager a login screen will appear. Enter the extension number of the phone associated to that user, enter a password (if required).
When done, select Connect.



Step 11: An Attendant Console window will open to show the current status of all lines and extensions. Use the menus to select exactly which lines and extensions to view, as well as options for display and notification.



Consult the integrated Help resources to learn about all of the powerful features under your control.

Congratulations! Your TalkSwitch Attendant Console is now available for any user of your TalkSwitch system to monitor, make and manage calls.




System requirements


Requires TalkSwitch VS, 48-CVA, or 48-CA running release 6.11.47 or later firmware. We strongly recommend that you update to the latest available TalkSwitch firmware version for your region.

Communications Manager (server) Minimum
      HD: 15MB (available)
      RAM: 512MB
      CPU: Pentium 3 @ 1 GHz
      Screen: 800x600, 16-bit Color
      Network Speed: 128 Kbits/sec
Communications Manager (server) Recommended
      HD: 15MB (available)
      RAM: 1GB
      CPU: Pentium 4 @ 2+ GHz
      Screen: 1024x768, 32-bit True Color
      Network Speed: 256+ Kbits/sec
Client Minimum
      HD: 15MB (available)
      RAM: 256MB
      CPU: Pentium 2 @ 400 MHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 128 Kbits/sec
Client Recommended
      HD: 15MB (available)
      RAM: 512MB
      CPU: Pentium 3 @ 1+ GHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 256+ Kbits/sec

PC Operating System (all versions):
Fully-updated version of Windows XP, Windows Vista (32 bit), Windows 2000, or Windows Server 2003.
Fully-updated version of Java Runtime Environment version 6.




TalkSwitch Phone System Compatibility with Attendant Console


If your TalkSwitch system is running release 6.11.46 or earlier firmware and you would like to update your system click here.
When you have updated your phone system firmware click here to continue.

Attendant Console for systems operating with older firmware:
If you do not wish to update your TalkSwitch phone system firmware, you can
download Attendant Console Full Server and Client Installer for systems operating with older firmware, or
download Attendant Console Client Installer for systems operating with older firmware.
When you have downloaded Attendant Console, click here to continue.

 


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