TalkSwitch Attendant Console
TalkSwitch Attendant Console 1.10 is a recommended update for all TalkSwitch systems running Attendant Console.
This release provides additional call management features and options to customize the software to suit your needs - see the New Features section for more details.
TalkSwitch Attendant Console is supported for all TalkSwitch VS models, as well as TalkSwitch 48-CVA and 48-CA models. To confirm which models are in your TalkSwitch system click here.
If you are using TalkSwitch 48-NLS, TalkSwitch 24, or TalkSwitch 24-CA models DO NOT install this software, as it is incompatible with those
models.
Attendant Console 1.10 requires that your TalkSwitch system be running Release 5.00 (or higher) software.
If your system is running 3.24.033 software or higher,
download the free Rel 5.00 update for your TalkSwitch System and install it before proceeding.
If you have TalkSwitch CA/CVA and/or VS models, and are using a TalkSwitch software version number less than 3.24.033, click here to download 3.24.033 software (only if needed),
then use the software to update the TalkSwitch firmware to 3.24.29, before installing 5.00.
If your system is running 5.00 (or higher) software, proceed with the Attendant Console update using the link below:
Attendant Console download with installation instructions
Release Information
| Release: | 1.10 |
| Build: | 024 |
| Region: | United States and Canada |
| Date: | October 23, 2007 |
New Features
Support for New TalkSwitch Models:
Attendant Console fully supports the expanded line of TalkSwitch VS models.
The 248VS, 288VS, 488VS, 840VS, 844VS and 848VS models all provide up to 16 extensions/unit,
with certain models offering up to 8 PSTN Lines, and/or 8 VoIP Lines per unit.
Transfer to Remote Extensions or Ring Groups:
Transfer or drag'n'drop calls to remote analog extensions (e.g. cell phones) or extension ring groups.
Parked Call Visibility and Management:
View parked calls (with CallerID), with options to unpark or transfer.
Mouse-over Call Information:
Mouse-over a Line or Extension to view information about the call participants, line in use, and duration.
Call Display Preferences:
Choose from an extensive set of display options for your AC Client window.
Select which Lines and Extensions you are interested in, organize by names or numbers, pick how and when to use pop-ups, your choice of colours, how and when AC is minimized, among other options to complement your style.
Call Notification Sounds:
Users can select or customize sounds to indicate incoming calls or chat messages.
Chat Presence and Preferences:
Login or out of chat to suit your availability. Pick the chat notification (e.g. sounds, pop-ups) and display options that best suit your needs.
Automatic login:
You can now choose to run Attendant Console Client automatically when you login to your PC.
Client auto-discovery:
Attendant Console Clients can automatically identify and connect to an available Communication Manager (AC Server).
Communications Manager (AC Server) auto-discovery:
The Attendant Console Communications Manager can automatically identify and connect to available TalkSwitch units.
Updated and Expanded Help Files:
Want to learn more about Attendant Console features? All the information you need is available from the Attendant Console Help menu, and also in the printable pdf file installed on your PC.
Performance improvements and fixes based on testing and field experience.
|
