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TalkSwitch + Pronexus VBVoice
Interactive Voice Response Solutions for Small Business
Pronexus' award-winning VBVoice connects your TalkSwitch telephone
system with databases or other applications to make Interactive Voice
Response solutions. Your callers can retrieve information or submit
new data automatically, using touch tones or speech.
With TalkSwitch and VBVoice, you can distribute dynamic, caller-specific
information like account balances, nearest locations or directions. You
can also automatically call your customers with appointment reminders,
shipping status and interactive surveys.
Inbound Call Solutions
You can use VBVoice with TalkSwitch to create a myriad of interactive
possibilites for inbound calls, including:
- Banking and financial IVRs: callers can check account balances, pay bills, transfer money, and more
- Travel and transportation IVRs: callers can check bus/subway/train/airplane schedules, purchase tickets, confirm flights and more
- Retail IVRs: callers can locate a store in their surrounding area, get directions and hours of operations
- Real estate IVRs: potential customers can call in and retrieve information about a property based on its identification number. In addition, real estate agents can update their IVR with the latest information regarding a property through a simple phone call
Outbound Call Solutions
You can also use VBVoice to create outbound IVR applications for TalkSwitch, including:
- Customer survey applications: measure the satisfaction levels of customers after purchases, deliveries or services have been performed
- Appointment reminders: doctors, dentists, salons and auto repair shops can use automated outbound IVRs to remind patients of appointments, schedule openings, and deliver reminders of medication requirements
- Employee and customer notifications: deliver time-critical information to employees and customers such as last-minute shift schedule updates or sale announcements
- Order status IVRs: retail vendors who ship products can automatically place calls to customers as orders arrive or ship
Telephone, meet the database
VBVoice features open database connectivity (ODBC). You can easily connect your IVR with your current
database infrastructure. VBVoice/ODBC compliance allows applications to pull information from
virtually any data source including SQL Server, Oracle and MS Access databases. And you can
connect your TalkSwitch system with Windows-based applications, including third party
software (billing, accounting, CRM applications and more)
VBVoice works with TalkSwitch systems in both VoIP and analog environments. The VBVoice
rapid application development tool blends a high-level Graphic User Interface with
sophisticated programming capabilites, enabling you to create advanced telephony applications
quickly. VBVoice also provides TalkSwitch users access to sophisticated technologies such
as speech recognition and text to speech, enabling advanced IVR and speech options.
IVR Templates – Jump-start your Interactive Voice Response solutions
to give you a head-start on the development of your IVR or speech application, we have
also created ready-to-go templates. These templates provide the necessary framework to
get you started quickly: instead of developing an application from the ground up, you
can simply modify the existing VBVoice sample. Check out our complete list of IVR templates.
Get Interactive
For more information on using Pronexus VBVoice with TalkSwitch, download our application note.
To get started with VBVoice, download our TalkSwitch and VBVoice start guide.
For more information about VBVoice, visit www.pronexus.com.
To purchase VBVoice, call us for more information or the location of a TalkSwitch reseller near you.
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