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TalkSwitch FAQ


Take the TalkSwitch Challenge
Ready to Runble?
How can you tell which system is really the best for you? Easy; take the TalkSwitch Challenge. Don't take our word for it, or anyone else's; just compare our systems to any others, and you'll see why, point for point, we're still the undefeated champs.



Value for money TalkSwitch Others
It's not just the price; it's about striking the right balance between features you need and the total cost of your system. TalkSwitch offers the best value for money in the industry, with many features included that others charge for. TalkSwitch delivers big business features and fits small business budgets. Watch out for hidden costs with the other guys; do you have to pay extra for features like voicemail, call queuing, multi-tenant auto attendant, or site-to-site VoIP calling?


The phone system is one thing, but how much will you have to pay for configuration? TalkSwitch is designed so that you can install it yourself. In fact, most of our customers do. And when you want to move an employee or make a change to your configuration, you can do it yourself. Nobody, but nobody, is easier. Most other systems require the services of expensive trained technicians to install and even to make small changes. Do you want someone else in control of your system?

VoIP, Traditional or Hybrid
All phone systems used to work on the same network. But the popularity of VoIP is on the rise. Which is right for you? And which kind of phones will you use? Analog or IP? TalkSwitch is a fully hybrid system that lets you choose the network you connect to. Traditional? VoIP? You can take either. Or both. Same with phones: TalkSwitch works equally well with analog or IP phones. Nobody but TalkSwitch offers the true and equal choice between VoIP and traditional networks and analog and IP extensions.

Scalability
Are you planning on staying the same size, or do you foresee growth in your future? Plan ahead! From 2-32 phone lines, 4-32 VoIP trunks, 4-32 analog extensions or 4-64 IP extensions, TalkSwitch has you covered. With its modular architecture, it’s always easy to add more users without discarding any equipment along the way. Beware of systems that don't offer the range of choices TalkSwitch does. Make sure you can get the initial configuration you need, and that there's room for growth later.

Free Support
Sometimes you might have a problem. Who will help you? And how long will it take? How much will it cost? If you do have problems, TalkSwitch technical support is free. No charge. Zip. Nada. And our average wait time for support calls is under 3 minutes, because we know you’ve got better things to do. Watch out for service contracts or pay-as-you-go support, and the kind of customer support that gives you the runaround or keeps you waiting on hold. Or worse, never answers you at all.

Dedication
Don’t be fooled by a Johnny-come-lately. You want a phone system built by people with experience, right? TalkSwitch has been building small business systems for more than 15 years. We’ve always been dedicated exclusively to small office systems, and we’ve proved it with tens of thousands of systems sold. Don't be afraid to ask a vendor how long they've been focused on small business. Most of our competitors are either new start-ups or big business phone system manufacturers who are still figuring out how to work successfully with small business customers.

User friendliness
You buy a system for the features, but then you have to live with it. Every day. Make sure you like using it, and that it's easy to work with. Easy to configure, easy to use, easy to make changes and easy to upgrade — we built our reputation on our owner-friendliness. Ask around. Check the Internet; it’s not hard to figure out which systems cause a lot of user frustration.

Phone Freedom
Don’t forget the phones! They can make up a significant portion of your total costs. Do you have a variety of phones to choose from? TalkSwitch works with standard analog phones and selected IP phones, or even a mix of the two. So you can save money by using your existing phones or pick just about any phones you like. Of course, we also offer our own phones that are streamlined to work with the system. Most of our competitors tie you to their proprietary - and often expensive - telephone sets. And you’re stuck with either analog or IP phones.

Remote extensions
Your work doesn’t stop at the walls of your office. Neither should your phone system. How will your new phone system integrate with your mobile phones and teleworkers? External IP extensions deliver full offsite extension functionality with VoIP-enabled TalkSwitch systems - just plug an IP phone into the network. And our innovative remote extensions allow any phone, anywhere, mobile or landline, to be integrated with any TalkSwitch system. Don't be fooled by mere call forwarding or off-premise IP-only phones. Can their systems integrate with analog phones and cell phones?

Free upgrades
Things are always changing. It’s important to keep up to date. Will your phone system adapt? We regularly add new features and improve the performance of our systems by upgrading our configuration software. And we give the upgrades to our users for free. How much will it cost you to keep current with other systems?

Owner Satisfaction
How can you tell whether the system you're thinking of buying will make you happy in the long run? Check the track record. TalkSwitch customers love their phone systems - 95 percent say they would recommend TalkSwitch. And even though we offer a 30-day money-back satisfaction guarantee on our direct sales, only 1.4 percent ever come back. Ask other vendors what their return rate is. You can ask them about satisfaction rates too, but many of them haven't been making small business phone systems long enough to make a track record.

Vendors declare - users decide
Shopping for a system? You can download our TalkSwitch Challenge checklist to help you decide what works for you. Don't hesitate to ask your reseller how the competition stacks up to TalkSwitch. Because in the end, it doesn't matter what our competition says, or what we say. The important thing is that you get what you want when you buy your telephone system.

Need more information or have questions about TalkSwitch or other phone systems?
Call us toll free at 1.888.332.9322.