Call Queue
An excellent tool for great customer service. Give your callers options to
get them out of hold, answer your multiple calls in the order they were
received and build sophisticated call groups for speedy customer responses.
A better kind of hold
Nobody likes to be put on hold, so TalkSwitch call queue lets you give your
callers the choice of staying on hold or getting out. When they're placed on
hold, your callers get prompted to leave a voicemail, back up to the previous
auto attendant or continue to wait on the line.
First come, first served
If your callers do choose to wait for you, you'll get prompted at your extension
with a beep. If multiple callers are waiting, you can answer them in the order
they arrived, or cycle through them to decide which call to take first.
Call Queue and Ring Groups
By combining TalkSwitch call queue capabilities with
ring groups, you can build
sophisticated call groups for better customer service. For sales, technical
support or other departments with heavy call traffic, call queue ensures that
your calls get answered in the order they were received and that callers aren't
trapped on hold.
Every 60 seconds callers in the queue hear “Your call is important to us. Please
remain on the line. To return to the previous menu, press star.” Ring group
extensions that become available start ringing within 10 seconds of hanging up
their previous call. The delay allows time to make a new call or activate ‘Do not Disturb'
to log out. When the extension answers, they're prompted to accept the queued call
or leave the caller in the queue.
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