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TalkSwitch FAQ


Call Cascade

TalkSwitch can perform a series of actions based on a Local, Remote, or Ring Group Extension being Busy, Not Answered, Screened, or has Do Not Disturb engaged.

Introduction

  • Under four conditions per extension (Busy, Not Answered, Screened, or Do Not Disturb), you can choose to route the call to either a Local Extension, a Remote Extension, a Ring Group, Voicemail, an announcement or even to another Auto Attendant.
  • Re-routing possibilities are easy to configure with unlimited combinations.

Details

  • Pre-configure TalkSwitch to individually handle your company calls on all local, remote extensions, as well as extension ring groups.
  • Each extension can be handled uniquely.
  • Set up TalkSwitch's call cascade sequences differently for both scheduling modes (office hours, and after-office hours).



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