New TalkSwitch Application Delivers Sophisticated Call Reports to Small Business
TalkSwitch Call Reporting lets users analyze call patterns and improve organizational efficiency
OTTAWA, ON – August 7, 2007 – TalkSwitch®, a leader in the design and manufacture of innovative telephone systems for small and multi-location businesses, today announced the availability of its latest software application, TalkSwitch Call Reporting. TalkSwitch Call Reporting allows users to generate reports on all system activity, including call volumes and traffic, call duration, the time callers spend in the queue and number of unanswered calls. Every activity on a TalkSwitch system can be tracked and reported on. Users are able to assign built-in account codes so they can accurately bill clients for telephone charges, and management can monitor the real-time call activity of particular departments. The application makes it easy to see how phone lines are being utilized and whether lines should be added or subtracted. “Our Call Reporting software gives users the ability to analyze call activity and distill the information they need to save money and manage their businesses more efficiently,” said Jan Scheeren, President and CEO, TalkSwitch. “Like all of our new software products, Call Reporting adds tremendous functionality and value for our customers, and sets TalkSwitch even further apart from the competition as the best phone system for small business.” TalkSwitch Call Reporting is available in two versions, Advanced and Premium. The Premium version includes automated hotel/motel guest check in/out, one-click billing with the ability to set call rates, support for multiple locations, and e-mail alerts on prohibited systems activity. Like all TalkSwitch telephone systems and software applications, TalkSwitch Call Reporting is available through authorized TalkSwitch resellers, or directly from www.talkswitch.com. The Advanced version is priced at USD$499, with the Premium version priced at USD$699. Users can upgrade from Advanced to Premium for USD$250. Full details and specifications for all TalkSwitch products are available by visiting www.talkswitch.com/products About TalkSwitch®
TalkSwitch® designs and develops award-winning phone systems for small, multi-location and franchise businesses. Since its establishment in 1990, TalkSwitch has dedicated itself to developing the PBXs and IP PBXs that tens of thousands of small businesses across North America already rely on. With a growing global network of resellers, distributors and partners, TalkSwitch’s fully hybrid phone systems are changing the way small businesses communicate. For more information, please visit our website at www.talkswitch.com, or call us toll free in North America at 1.888.332.9322. In all other markets, please call +1.613.725.2980. For more information, please contact:
Chris Brennan
Public Relations Manager,
TalkSwitch
613.725.2980 x 136
888.332.9322 x 136
cbrennan@talkswitch.com -30-
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