Voicemail

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How do I access my voicemail remotely?

To access your voicemail remotely:

1. Call into TalkSwitch. The auto attendant answers.
   
   
2. Press **, followed by your extension number. This will take you into the standard voicemail options and allow you to listen to your messages and change voicemail options.

NOTE: If your inbound call is answered by a local extension, they can transfer you to your voicemail box by transferring your call by pressing **, followed by your extension number.





How do I clear the password for my voice mailbox if I forget it?

To delete a voice mailbox password:

1. Open the TalkSwitch management software, select Tools -> Voicemail Manager -> Delete Mailbox Password. The Delete Password window appears.
   
   
2. Select the appropriate mailbox from the pull-down menu, then click the OK button. The password has now been deleted.

I cannot get pager or remote phone notification to work properly.

Ensure you have programmed the correct phone numbers for the pager and/or the remote phone in the TalkSwitch management software under Extensions and Voicemail -> Local Extensions/Fax -> Voicemail tab -> Notification Settings.

In order to avoid multiple notifications, the system is designed to notify you for the first new message left in your voicemail box. If you have been notified of a new message, and have not retrieved it, and a second party leaves you a message, TalkSwitch does not notify you again. This is done to ensure you do not get constant notification if you receive a high volume of messages. You can set up TalkSwitch to notify on every new message under Extensions and Voicemail -> Voicemail Preferences section of the TalkSwitch management software.




I constantly get notified of new messages that are blank or hang ups in my voice mailbox.

If someone reaches your voice mailbox then hangs up, TalkSwitch removes the silence from the message but not the disconnect noise.

To remove hang up messages:

1. Open the TalkSwitch management software, select Extensions and Voicemail -> Voicemail Preferences. The Voicemail Preferences window appears.
   
   
2. Under the Mailbox Setting section, check the box for the Remove blank and hang up messages option. The Only remove messages shorter than: option becomes available.
   
   
3. Select a value of 2.50 secs (or less). Note that if you set this value too high, then a legitimately short message may get deleted.

Callers keep hearing "leaving a message is unavailable at this time."

The unit's voicemail memory may be full. Check the voicemail capacity via the TalkSwitch management software under Tools -> Voicemail Manager -> Mailbox Status. If the voicemail capacity appears to have more than enough time to leave a message, reboot the TalkSwitch unit (power it off, then back on). If this doesn't resolve the issue, please contact Technical Support.