Auto Attendants

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How do I record and listen to my Auto Attendant recording?

You can record a new message using a local extension or remote phone.

1. Pick up a local extension, or dial into the TalkSwitch system from a remote phone. If you pick up a local extension, you will hear the dial tone. If you dial in from a remote phone, the auto attendant will answer.
2. Enter command mode by either pressing # on an analog extension phone, or *55# on a TalkSwitch IP phone (note: other brands may use *55 Send or *55 Dial).
3. Enter the system password, followed by #.
4. Dial 4 [auto attendant number 1 - 9] # to record the message. For example, dial 41# to record the message for auto attendant 1.
5. Press # when you have completed saying the message.
6. Dial 5 [auto attendant number 1 - 9] # to listen to the message. For example, dial 51# to listen to the message for auto attendant 1.
7. Repeat Steps 4 to 6 to re-record the message, or hang up to keep the message.

What is the .WAV file format, and how do I create it?

The format is 8000 Hz, 8-bit, mono, µ-law. This is the only format that can be imported into TalkSwitch. Higher-quality formats, such as MP3, are not necessary since phone lines do not allow higher bandwidth and only support mono audio.

Recording in the right format is easy to do from your computer, as long as you have a microphone and the right audio software. There is free audio software available. Learn more about recording for TalkSwitch.




How do I load a professional Auto Attendant greeting?

1. Open the TalkSwitch management software and select Extensions and Voicemail -> General Voice Mailboxes.
   
   
2. In the Mailbox Greeting section, click the Load Greeting button. The Load Greeting window appears.
   
   
3. Click the Browse button to browse to where your .wav files is located. Select your .wav file and click the Load Greeting button, then the Load button. The file is now loaded to the unit.

Calls are going to my phone company voicemail instead of being answered by TalkSwitch.

This may be a result of two different situations:

1. If the line is currently busy and you do not have the hunt/rollover service from the phone company, then the call will go into voicemail.
   
   
2. If calls are ringing, then going into voicemail, TalkSwitch may be set to answer after a predetermined number of rings that is larger than the number of rings set for your phone company voicemail.
   
   To remedy this situation, decrease the number of rings before the auto attendant answers (see below) or increase the number of rings before your phone company voicemail answers.

To decrease the number of rings before an auto attendant answers:

1. Open the TalkSwitch management software, select Lines and Greetings -> Telephone Lines. The Telephone Lines section appears.
   
   
2. Under the Call Handling section, set the Routing option to less than the phone company's voicemail number of rings, or to immediately.