Call Detail Record Logging
Track the calls that go through your system with sophisticated
information, including call length, line usage, wait times and
all the transfers or holds that happen to a call.
Ideal for billing information
Bill your clients for calls? TalkSwitch call detail record logging
allows you to assign account codes to calls and then track
precisely how much time you spend on the phone with them. Even if
you're not billing clients for time, Call Detail Record Logging
can help you improve efficiency
and analyze the amount of time you spend on the phone with
customers, suppliers and partners.
Rich call information
Call Detail Record Logging tells you the date, time and duration of a call, whether
calls were inbound or outbound, caller ID name and number (if available).
It also indicates such events as whether a call was answered by your auto attendant, transferred to an
extension, queued at an extension, transferred to voicemail or
blocked. It's a complete history of everything that happened to every call.
Store, display and analyze
You can store the information as a file or have it displayed live on
your computer as it happens. Your call data can also easily be
imported into an Excel spreadsheet so
you can group, sort and tally critical business information like total
line usage for a day, number of inbound calls, average call wait times,
average call times and number of calls per line. It's a wealth of
information that you can use to improve your customer service and
increase your efficiency.
Sophisticated Reporting
Need sophisticated, easy-to-use reports based on the Call Detail Record Logging?
See our TalkSwitch
Call Reporting Software.