TalkSwitch Concero Console Download

TalkSwitch Concero Console software empowers you to make, monitor and manage phone calls directly from your PC. Concero Console version 1.20 is also a free update for TalkSwitch Attendant Console (an earlier product).

Concero Console is comprised of two parts: Console Client software used for making calls from one or more PCs (i.e. users), and a central Communications Manager which communicates with the phone system to manage calls. There is only one Communications Manager per phone system, typically maintained by the phone system administrator.

If you are a phone system user (not the system administrator) click here for Console Client.

Concero Console Full Installation (for phone system administrators)

These software programs are suitable for TalkSwitch VS, 48-CVA or 48-CA systems running version 6 or higher software. Select one of the links below, matching the version of TalkSwitch firmware on your phone system.

Download Concero Console 1.20 for systems running TalkSwitch 6.50 or higher
TalkSwitch Concero Console version 1.20 is only compatible with TalkSwitch version 6.50 or higher software.

Download Attendant Console 1.10 for systems running TalkSwitch 6.12 or lower
TalkSwitch Attendant Console version 1.10 is only compatible with TalkSwitch version 6.12 or lower software.

The Communications Manager (i.e. server) must be set up or updated first. Only one instance of the Communications Manager is required to support all clients in a single TalkSwitch system location. The Communications Manager can be installed on any computer with access to the TalkSwitch system, which meets the PC system specifications. It is strongly recommended that Communications Manager be installed on a computer that runs continuously, as the clients depend on information provided by the Communications Manager.

Installing Communications Manager (server) software

Step 1: Run the Installer for the Communications Manager.

Step 2: Review the End User License Agreement. Select I Agree to accept the terms and proceed.

Step 3: Installation options are presented in subsequent windows. Click Next and Install to proceed.

When installation completes, activate the Run Communications Manager Configuration checkbox, then click Finish.

Configuring Communications Manager

Step 4: When Communications Manager launches, an administration window will appear. In the TalkSwitch IP: field enter the IP address of the TalkSwitch (if multiple units on a LAN use the IP address of unit 1). Click Connect.

Step 5: An activation window will appear. If you have an activation key, paste or type the key code in the Activation Key: field. You also have the option to Activate a one-time 30-day demo version of Attendant Console, using the Activate Demo button.

Step 6: Once connected to TalkSwitch, use the Help button for detailed instructions on setting up the Communications Manager for use with the Attendant Console clients. You will need to add users and set optional passwords before clients can register.

Step 7: Select the User Permissions tab. Use the Add or Add All button to give extensions access to Attendant Console to monitor, make and manage calls.

To assign a password or designate a user as an Attendant Console administrator, select the User name and click Properties. A window will appear to permit the necessary changes. Click OK to continue. At least one of the extensions should be designated as an Administrator (typically the phone system Administrator).

Installing and Configuring Console Clients

Step 8: Select one of the links below, based on the version of TalkSwitch firmware running on your phone system. (If necessary consult your phone system administrator).

Download Concero Console Client 1.20 for systems running TalkSwitch 6.50 or higher
TalkSwitch Concero Console version 1.20 is only compatible with TalkSwitch version 6.50 or higher software.

Download Attendant Console Client 1.10 for systems running TalkSwitch 6.12 or lower
TalkSwitch Attendant Console version 1.10 is only compatible with TalkSwitch version 6.12 or lower software.

Step 9: Run the Console Client installer. The software will search the network to find the Communications Manager for your TalkSwitch system.

Step 10: When the client is connected to the Communications Manager a login screen will appear. Enter the extension number of the phone associated to that user, and enter a password (if required).
When done, click Connect.

Step 11: A window will open to show the current status of all lines and extensions. Use the menus to select exactly which lines and extensions to view, as well as options for display and notification.

Consult the integrated Help resources to learn about all of the powerful features under your control.

Congratulations! Your TalkSwitch Concero Console is now available for phone system users to monitor, make and manage calls.

System requirements

We strongly recommend that you update to the latest available TalkSwitch firmware version for your region.

Communications Manager (server) Minimum
      HD: 15MB (available)
      RAM: 512MB
      CPU: Pentium 3 @ 1 GHz
      Screen: 800x600, 16-bit Color
      Network Speed: 128 Kbits/sec
Communications Manager (server) Recommended
      HD: 15MB (available)
      RAM: 1GB
      CPU: Pentium 4 @ 2+ GHz
      Screen: 1024x768, 32-bit True Color
      Network Speed: 256+ Kbits/sec
Client Minimum
      HD: 15MB (available)
      RAM: 256MB
      CPU: Pentium 2 @ 400 MHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 128 Kbits/sec
Client Recommended
      HD: 15MB (available)
      RAM: 512MB
      CPU: Pentium 3 @ 1+ GHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 256+ Kbits/sec

PC Operating System (all versions):
Fully-updated version of Windows 7 (32-bit), Windows Vista (32-bit), Windows XP, Windows 2000, or Windows Server 2003.
Fully-updated version of Java Runtime Environment version 6.