TalkSwitch Call Reporting Download
TalkSwitch Call Reporting is supported for TalkSwitch VS, CVA and CA models.
In order to use the Call Reporting application, we recommend your TalkSwitch phone system is running the
latest software.
Download and Installation Instructions
The Call Reporting application is composed of 2 components: The
Call Collector and Reports applications.
The Call Collector stays connected to the TalkSwitch system to poll
the call logging data. The Reports component is the application
that will be used to generate reports using the data collected from
the Call Collector component.
The Call Reporting application can be installed on any computer
as long as the TalkSwitch system can be reached. If purchasing the
Premium version of the Call Reporting application and using the
application at multiple geographic locations, you will want to install
the Call Collector component on a PC in each location so that proper
metering and local currency can be used for accurate reporting purposes.
Step 1: Ensure that your PC meets the
minimum system requirements.
Step 2: Ensure your TalkSwitch VS, CVA or CA system is running the
latest software for your TalkSwitch system.
Step 3:
Download the Call Reporting Application.
Step 4: Run the Call Reporting installer. Follow the instructions displayed at each step.
Note: To install TalkSwitch Call Reporting on Windows Vista, UAC (User Account Control) must be turned off prior to installation.
To turn off UAC, go to the
Start menu>Control Panel>User Accounts then go to "Turn User Account Control on or off".
Uncheck the box "Use User Account Control (UAC)" and then OK. Re-boot your computer if required.
Step 5: For any PCs in the office that Reports will be run on, check only Reports to be installed.
For the PC (or server) that will run the Call Collector, check both boxes for installation.
Step 6: Click
Next to continue with the software install. When completed, click
Finish.
Important! Download and use the
Call Reporting Start Guide.
Release Information
| Release: | 8167 |
| Region: | Australasia |
| Date: | April 30, 2010 |
Requires TalkSwitch VS, CVA or CA unit(s) running Release 6 or later firmware.
System requirements:
- PC compatible computer
- Fully updated Windows XP, Windows Vista 32-bit or Windows 2000.
- Compatible with fully updated Windows 7 or Windows Vista 64-bit, for LAN-connected TalkSwitch units. USB connection is not supported for these operating systems.
- Updated Java Runtime Environment (version 6 update 16 or higher)
- Windows Vista: 1 GB RAM; Windows XP: 512 MB RAM
- 100MB Hard Disk Space
- 1024x768 Screen Resolution
Requires TalkSwitch VS, CVA or CA unit(s) running Release 6 or later firmware.